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    • #11912
      marten-roick
      Teilnehmer

        Hello Otobo Team and Community,

        is it possible to hide dynamic fields at specific queues?

        With ACLs we only can hide/permit specific fields of dynamic fields.

        I was thinking about that OTRS plugin: But this is not working in Otobo. The sysconfig entries are missing after installation. Maybe you can help with modifieng the plugin for otobo.

        https://opar.perl-services.de/dist/HideDynamicFields

         

        System in use: Latest Otobo Version with Apache2 installation

      • #11918
        Renée Bäcker
        Teilnehmer

          I can port that addon for OTOBO till next weekend.

        • #11923
          Renée Bäcker
          Teilnehmer

            You can remove the fields via ACLs:

             

            • #11972
              marten-roick
              Teilnehmer

                Hi Renée,

                as i wrote, with acl i can only hide specific fields but i want to hide the complete dynamic field.

                „I can port that addon for OTOBO till next weekend.“ -> that would be awesome :)

              • #11991
                Renée Bäcker
                Teilnehmer

                  If you select „Form“ in the PossibleNot section, the complete field is hidden (**not** only values from the dropdown). It has the same effect as my addon.

              • #11927
                Giordano Torre
                Teilnehmer

                  Hello,

                  I have read your post and in particular this „With ACLs we only can hide/permit specific fields of dynamic fields.“.

                  I’d like disable a specific queue/s for a specific customer user or all.

                  I’m trying with ACL but I don’t undstand good variables etc.

                  For example I have thought this solution but doesn’t work fine.

                  Thank for your support

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