Possibilites to hide Dynamic Fields at specific Queues – Latest Otobo version

[marten-roick]

Hello Otobo Team and Community,

is it possible to hide dynamic fields at specific queues?

With ACLs we only can hide/permit specific fields of dynamic fields.

I was thinking about that OTRS plugin: But this is not working in Otobo. The sysconfig entries are missing after installation. Maybe you can help with modifieng the plugin for otobo.

https://opar.perl-services.de/dist/HideDynamicFields

 

System in use: Latest Otobo Version with Apache2 installation

[Renée Bäcker]

I can port that addon for OTOBO till next weekend.

[Renée Bäcker]

You can remove the fields via ACLs:

 

[marten-roick]

Hi Renée,

as i wrote, with acl i can only hide specific fields but i want to hide the complete dynamic field.

„I can port that addon for OTOBO till next weekend.“ -> that would be awesome :)

[Renée Bäcker]

If you select „Form“ in the PossibleNot section, the complete field is hidden (**not** only values from the dropdown). It has the same effect as my addon.

[Giordano Torre]

Hello,

I have read your post and in particular this „With ACLs we only can hide/permit specific fields of dynamic fields.“.

I’d like disable a specific queue/s for a specific customer user or all.

I’m trying with ACL but I don’t undstand good variables etc.

For example I have thought this solution but doesn’t work fine.

Thank for your support

[Autor]

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