Postmaster filter doesn’t work with Outlook messages

[giulino-lenzi]

Hi

I found that very often Outlook/Exchange email are not parsed by Postmaster Filters.

Or, better: postmaster filter doesn’t find a simple work in the mail body.

Checking the “plain”  format of those mails, I see that the body (not only the attachments) is base64 encoded.

I checked that otobo has a parameter to base64 encode outgoing mails, but I don’t find a similar parameter for the incoming messages..

Would be it difficult to add that option ?

Since the mail rendering is perfect in ticket-zoom, this means that the “base64 decoding engine” is already coded inside  otobo: it would be enough to call it from inside the postmaster filter parsing script :-)

Unfortunately I am not a developer :-(

 

Another solution could be to force outlook not to send encoded bodies, but I have not fond it (“plain text” setting is not a real plain text :-( )

Last hint: this problem happens very frequently if outlook mail is a reply or forward. With “new mail” in plain text, usually, there is no problem.

 

Thank you very much

Julian

[Autor]

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