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    • #12750
      Korost
      Teilnehmer

      Hello friends, after migrating to version 10.1, customers when accessing https://mysub.mydomain.com/otobo/customer.pl are redirected to https://mysub.mydomain.com/otobo/index.pl what can i do to fix ?

      Thanks

    • #12751
      bes
      Teilnehmer

      Hello Korost,

      in OTOBO 10.1 there are a couple of new OTOBO SysConfig settings that control the behaviour. In your case I can imagine that the customer interface is deactivated and that the agent interface is configured as the default. Could you check your setup. In my test installation it looks like this:

      bes:~/devel/OTOBO/otobo (rel-10_1)$ bin/otobo.Console.pl Admin::Config::Read --setting-name CustomerFrontend::Active
      Gathering setting value...

      Setting: CustomerFrontend::Active
      1

      Done.
      bes:~/devel/OTOBO/otobo (rel-10_1)$ bin/otobo.Console.pl Admin::Config::Read --setting-name Frontend::DefaultInterface
      Gathering setting value...

      Setting: Frontend::DefaultInterface
      index.pl

      Done.
      bes:~/devel/OTOBO/otobo (rel-10_1)$

       

      If the customer frontend is deactivated you could activate it via the SysConfig in the Web-GUI or with the command:

      bin/otobo.Console.pl Admin::Config::Update –setting-name CustomerFrontend::Active –value 1

      Best regards,

      Bernhard

    • #12752
      Korost
      Teilnehmer

      Thanks, it worked!

    • #12759
      bes
      Teilnehmer

      In order to avoid this effect the updating instructions have been updated in https://doc.otobo.org/manual/installation/10.1/de/content/updating.html . Step 4 now includes the command

      /opt/otobo/bin/otobo.Console.pl Maint::Config::Rebuild

      which should make the upgrading procedure smoother.

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