[Jakub Bonin]

Cześć,

jak mogę ustawić blokowanie ponownie otwartych raportów? W mojej instalacji po ponownym otwarciu jest właściciel, ale nie ma zamka.

[Jakub Bonin]

Hello, how can I set reopened reports to be blocked? In my installation, after reopening, there is an owner but no lock.

[Stefan Abel]

Hello,

in case you mean “locked” and not locked:
There is a setting in each Queue setting called “Ticket lock after follow up”. I hope this is the functionality you are looking for.

Cheers
Stefan

[Author]

Posts