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    • #12174
      Katharina Drexel
      Teilnehmer

      Hello community, I have created a new process (according to the docu). Agents can create a new process ticket now, but they have no possibility to choose a value in the service field of the activity dialog (title, type and the other fields work). The activity permission is set to rw.

      I created some test services under different types (backend, frontend, process, other…), no use. When opening a normal phone or email ticket the service can be chosen from a dropdown, only in process tickets it does not work. Any ideas about that?

    • #12181
      Renée Bäcker
      Teilnehmer

      Are there any default services? Is the sysconfig setting Ticket::Service::Default::UnknownCustomer active?

    • #12197
      Katharina Drexel
      Teilnehmer

      Is the sysconfig setting Ticket::Service::Default::UnknownCustomer active?

      That was the decisive point! Now I can choose the service. Many thanks for the hint.

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