Share tickets

[Korost]

Hello,

Is it possible to share tickets opened by one user to another user?
Example:
John has created 10 tickets, but his manager needs to see these tickets, is that possible?

Note that the manager is a normal user (not admin).

If yes, how do you do it?

 

Thanks.

• Dieses Thema wurde geändert vor 2 Monaten, 1 Woche von Korost.

[marcel-graf]

Otobo is queue based.

Ticket –> Postmasterfilter -> Queue

Queue rights  -> Group -> Member of the Group

Are the 10 tickets all in 1 queue or in different queues?

If 1 queue ->  the manager requires membership to these 1 group.

If other queues ->  the manager requires membership to all these queue groups.

[Korost]

Many thanks for the help!

[Stefan Abel]

Hello,

• You can also just send the links to the tickets.
• You can add the Manager as a Responsible to the ticket.
• The Manager can Watch a ticket.
• Based on the permission, the Manager can start a Search for those tickets.
• And some more.

Cheers
Stefan

[Autor]

Beiträge