2. Februar 2021 um 16:41 #10805Dario MaticTeilnehmer
I’ve managed to setup OTOBO but the installation will not go through after the Database step is initiated (creating db user and database) (2/4), it hands and outputs the error bellow.
This is the output I get on the web and httpd error log
1. Web output:
The gateway did not receive a timely response from the upstream server or application.
2. Apache error_log
[Tue Feb 02 16:06:04.443518 2021] [cgid:warn] [pid 3693:tid 139740535822080] [client x.x.x.x:62116] AH01220: Timeout waiting for output from CGI script /opt/otobo/bin/cgi-bin/installer.pl, referer: http://x.x.x.x/otobo/installer.pl
[Tue Feb 02 16:06:04.443614 2021] [cgid:error] [pid 3693:tid 139740535822080] [client x.x.x.x:62116] Script timed out before returning headers: installer.pl, referer: http://x.x.x.x/otobo/installer.pl
4. Februar 2021 um 5:58 #10817Stefan RotherVerwalter
thanks for your request!
Your error is really strange.
At the moment I’m not thinking of an OTOBO problem, but rather network problems or other environmental problems, but I can’t say for sure. Also a not properly configured Apache2 webserver could be the reason.
As a workaround, I would recommend repeating the installation via Docker and Docker Compose. This is very quick and afterwards you can be sure that OTOBO is 100% correctly configured. You can find instructions at: https://doc.otobo.org/manual/installation/stable/en/content/installation-docker.html
If you need support, we can also carry out the installation for you or fix the error. If you need assistance, please send a message to firstname.lastname@example.org.
With kind regards from Germany and sorry that I have no detailed fix for you!
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