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    • #12006
      Giordano Torre
      Teilnehmer

      Good Morning,

      is it possible to set ticket state only open after ticket closed?

      Example:

      The user customer open the ticket, the agent close it. The customer user does a followup on same ticket (state closed), he can set three option:

      I’d like set only open state. Is it possible?

      Thank You

    • #12007
      Giordano Torre
      Teilnehmer

      I have find a solution.

      I have disabled this feature Ticket::Frontend::CustomerTicketZoom###State

      Thank You

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