Ticket State After closed

[Giordano Torre]

Good Morning,

is it possible to set ticket state only open after ticket closed?

Example:

The user customer open the ticket, the agent close it. The customer user does a followup on same ticket (state closed), he can set three option:

I’d like set only open state. Is it possible?

Thank You

[Giordano Torre]

I have find a solution.

I have disabled this feature Ticket::Frontend::CustomerTicketZoom###State

Thank You

[Autor]

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