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    • #10426
      Alex Eaves
      Teilnehmer

      I am trying to configure Otobo to use…
      support.mydomain.org
      …instead of…
      support.mydomain.org/otobo/index.pl

      I’ll even settle for…
      support.mydomain.org/index.pl

      Is this possible? Thank you.

    • #10427
      Alex Eaves
      Teilnehmer

      I suppose the same goes for „customer.pl“

    • #10534
      Demian Kellermann
      Teilnehmer

      I simply adapted the nginx configuration to redirect a plain request to the interface. In my case, the snippet is

      # always redirect to agent interface
      location ~ ^/$ {
      return 301 https://$host/otobo/index.pl;
      }

       

    • #10804
      Martin Dvorsky
      Teilnehmer

      Hello,

      does anybody know about more elegant solution instead of simply redirecting? Also is there any chance to make to this possible without using nginx?

      Thanks

    • #12036
      possebon Fernando
      Teilnehmer

      It’s possible. I’ve done this.

      Assuming that you will have the following:

      • servicedesk.yourdomain.com – for the agent / management users
      • support.yourdomain.com – for the customer users

      You can use the following steps:

      • Copy the original zzz_otobo.conf to zzz_servicedesk_otobo.conf
      • Copy the original zzz_otobo.conf to zzz_support_otobo.conf
      • Rename the zzz_otobo.conf to zzz_otobo.original
      • Edit the zzz_servicedesk_otobo.conf and make the following changes (I’ll post only the relevant part of files, the original and the changed version):

      Original

      https://pastebin.com/FULHvVLk

      Changed version of zzz_servicedesk_otobo.conf:

      https://pastebin.com/rvCzhp5i

      Changed version of zzz_support_otobo.conf:

      https://pastebin.com/mubFxKM6

      Don’t forget to add the closing tag <strong></VirtualHost></strong> on both files.

      • Change the ScriptAlias to empty value on SysConfig

       

      I hope this helps.

       

      Best regards,

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