OTOBO Partner Program
A strong international partner
network you can rely on
Our OTOBO Partner Program connects service providers and OTOBO clients from all over the world.
Official OTOBO Partners provide first-rate service
in regions we don’t.
Our partners from all over the world speak your language, know your market
– and make you benefit from close collaboration with Team OTOBO.
Find an expert in your region
Be part of the OTOBO Partner network and enjoy the strong backing of Team OTOBO.
OTOBO Qualified Partners have access to exclusive trainings and information
on OTOBO – and 3rd level support from our Support Team.
Join our network
Why we forked
As a company specialised in business services around ((OTRS)) Communiy Edition, we were fed up with not knowing what the future will bring.
That’s why we decided to go back to the roots and start over with a new Open Source Helpdesk in 2019. Stefan was first employee of then OTRS GmbH back in 2004. He assisted in building the infrastructure and forging a strong Open Source community around OTRS in those early years.
He left OTRS AG in 2011, and continued to provide business services for the free OTRS versions ever since. Being convinced of the power of free open Source Software and professional support, we built OTOBO.
Let’s join forces.
With OTOBO being available now, we are reaching out to companies with strong expertise in deploying ((OTRS)) Community Edition. We are looking for cooperation and partnership and want to build a supportive network all over the world instead of battling you as „gray market“.
Together, we can make OTOBO a viable Open Source alternative all over the world, and forge a strong base for great things to come.
OTOBO Qualified Partner Levels
| Level 1 – Partner | Level 2 – Premium Partner | Level 3 – Enterprise Partner | |
|---|---|---|---|
| General | |||
| Listing on OTOBO Partner website
in Section | ✓
3rd – Qualified Partners | ✓
2nd – Premium Partners | ✓
1st – Enterprise Partners |
| OTOBO Qualified Partner Logo | ✓ | ✓ | ✓ |
| Exclusive communication channels – private exchange with Team OTOBO & partners | ✓ | ✓ | ✓ |
| Get advance info on upgrades | ✓ | ✓ | ✓ |
| Get advance security info | ✓ | ✓ | ✓ |
| Collaboration discount – get rewarded for your collaboration on the OS project | 0-100% | 1-100% | 0-100% |
| Development | |||
| OTOBO Package validation | — | OTOBOverified Tag | OTOBOverified Tag |
| Code QA – assistance with quality assurance for your OTOBO packages | — | 8h/year | 16h/year |
| Escalate bugs to Team OTOBO for priority resolution (number per year) | 2 | 5 | 20 |
| Exclusive OTOBO Dev Channel – interchange with other partners and Team OTOBO Dev | ✓ | ✓ | ✓ |
| Regular Dev Meetup – digital exchange with partner developers and Team OTOBO | ✓ | ✓ | ✓ |
| Support | |||
| 3rd Level Support – get assistance with complex requests (number / year) | 5 | 10 | 20 |
| Exclusive Support Channel – interchange with partner supporters & OTOBO Support | ✓ | ✓ | ✓ |
| Emergency Hotline – available 24/7/365 for mission critical incidents | — | — | ✓ |
| Exclusive Partner Trainings | |||
| Best practice – config and use | 4h/year | 4h/year | 8h/year (dedicated) |
| Best practice – OTOBO::ITSM | — | 4h/year | 8h/year (dedicated) |
| Best practice – OTOBO dev | — | 16h/year | 16h/year + 16h/year (dedicated) |
Let’s rock it together
Be part of the OTOBO Partner network
Do get in touch and let’s find out how we can be stronger together. Looking forward to hearing from you!
