OTOBO is based on ((OTRS)) Community Edition version 6.
OTOBO is, and will always be, open source and 100% free. Together with you, the OTOBO Community, we want to lead this solidly based project into the future.
With OTOBO 10 we build our base and concentrate on what we deem the most pressing issues:
Together with Brand and Design Agency SANMIGUEL from Munich, we completely overhauled the Customer Portal . Design and UX are up to the next decade now. We are very proud of this collaboration and the result. In coming OTOBO versions, the Agent Interface will follow suit and get a complete redesign.
Moreover in the first OTOBO version: A complete adaption of basic configurations to ease installation and implementation. By getting rid of legacy issues within the code and a complete redesign of the basic structure of various functionalities (e.g. display of ticket lists and full text search) we achieved considerable performance improvements. Moreover, we completely revised the form function, added additional functionality and a big bunch of practical feature add-ons from our portfolio. There are 67 packages and feature add-ons from our portfolio awaiting appraisal and integration. Many of them provide functionalities that have been part of the chargeable OTRS Business EditionTM or service packages in a very similar form.
We don't develop OTOBO just for ourselves but for our clients and for you – the OTOBO Community. We want to actively shape our common future. We want to work hand in hand with you to create an open source helpdesk that rediscovers the special spirit and great collaboration of the beginnings of OTRS.