Individual feature add-ons, extensions and interfaces
Fully exploit the Open Source Advantage
with a made-to-measure system exactly meeting your requirements
OTOBO is based on ((OTRS)) Community Edition and provides all the flexibility of a ticket system that has been developed and used widely for years. Moreover, know-how and feature add-ons from 15 years of project work at Rother OSS have been added to OTOBO standard.
In case the feature you are looking for has not been implemented so far, our developers are happy to build it for you.
We make sure that new functionalities are added in such a way that your OTOBO remains flexible and scalable, and upgrades won't pose any problem either. This allows you to remain independent and keep full control over your ticket system. And if the feature you requested is of interest to the community, too, we might even add it to OTOBO core.
This benefits all: The client ordering an extension because we take care of porting standard features in updates and upgrades. And the community because OTOBO is complemented with new functionality right from the field.
»Friendly, solution-oriented, competent and practical«
„Friendly, solution-oriented, competent and practical - that's what comes to my mind when I think of the service and support Rother OSS are providing. We have been cooperating with the team for many years now, and it is a pleasure.“
„With Rother OSS help is only a call away. Whenever we have change requests, problems or further enquiries, we get fast support. Short-time configuration changes are carried out in a trice and explained as well. Thus, we always have full control over our OTRS and can perfom smaller changes ourself.“
„We have known and appreciated Rother OSS for long years as competent and cooperative partner for all things OTRS. They provide their OTRS know-how in a targeted manner and at competitive rates. And even though the organisation's size is moderate, we reliably get instant help whenever it is needed urgently.“
„The staff at Rother OSS have great technical expertise, and they are quick and flexible in putting customer requirements into practice. Whenever help is needed urgently they help pragmatically – if needs be even outside agreed service windows. The team is always helpful, friendly and uncomplicated“
Where we are heading
OTOBO is open to change and getting a little better every day. We took off in autumn 2019 - where the journey will lead and what the Open Source Helpdesk will look like in a couple of years is up to you, too. Tell us which features you would like to have!
OTOBO 10 beta
Super fast search functionality based on Elasticsearch (concurrent, i.e. search starting with first input, quick search with less fields)
Completely revised and streamlined basic configuration
OTOBO 10 beta
Launch of the first stable version
Simplified user onboarding
Send encrypted attachments or just links (Liquid Files integration)
Automated ticket generation (e.g. tasks from recurring calendar events)
Installation via Azure
Chat module with video chat and chatbot interface (partner module)
Re-designed agent interface (UI/UX)
Enhances calendar functionality (interfaces to Outlook / Apple / Google calendars etc.)
Installer for standard Odoo integration (Odoo Marketplace)
One-Click Remote Connection
Spell check with languagtool.org
Language recognition (e.g. identify language of inbound mails and allocate them to the relevant queues)