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    • #10032

        I have some problems with the dynamic field feature on customer companies. For example i would like to add a new dynamic field called “customer_internal_id” to the customer company informations. Unfortunately i don’t find any option to add this dynamic field to the customer company informations. I already did some research on the internet and read several times that this isn´t possible anymore.

        Can someone tell me how to do it or what i am doing wrong?

      • #10035
        Stefan Rother

          Hi Syoxx,

          That’s not true, I’m sure it’s possible. ;)

          You need to add the dynamic field info to the $Self->{CustomerCompany} mapping in Kernel/ If this option does not already exist in Kernel/, you need copy the entire option from Kernel/Config/ to Kernel/

              $Self->{CustomerCompany} = {

                  Name   => Translatable(‘Database Backend’),

                  Module => ‘Kernel::System::CustomerCompany::DB’,

          .. More Content …

                  Map => [

                      # Info about dynamic fields:


                      # Dynamic Fields of type CustomerCompany can be used within the mapping (see example below).

                      # The given storage (third column) then can also be used within the following configurations (see above):

                      # CustomerCompanySearchFields, CustomerCompanyListFields


                      # Note that the columns ‘frontend’ and ‘readonly’ will be ignored for dynamic fields.

                      # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly

                      [ ‘CustomerID’,             ‘CustomerID’, ‘customer_id’, 0, 1, ‘var’, ”, 0 ],

                      [ ‘CustomerCompanyName’,    ‘Customer’,   ‘name’,        1, 1, ‘var’, ”, 0 ],

                      [ ‘CustomerCompanyStreet’,  ‘Street’,     ‘street’,      1, 0, ‘var’, ”, 0 ],

                      [ ‘CustomerCompanyZIP’,     ‘Zip’,        ‘zip’,         1, 0, ‘var’, ”, 0 ],

                      [ ‘CustomerCompanyCity’,    ‘City’,       ‘city’,        1, 0, ‘var’, ”, 0 ],

                      [ ‘CustomerCompanyCountry’, ‘Country’,    ‘country’,     1, 0, ‘var’, ”, 0 ],

                      [ ‘CustomerCompanyURL’,     ‘URL’,        ‘url’,         1, 0, ‘var’, ‘[% Data.CustomerCompanyURL | html %]’, 0 ],

                      [ ‘CustomerCompanyComment’, ‘Comment’,    ‘comments’,    1, 0, ‘var’, ”, 0 ],

                      [ ‘ValidID’,                ‘Valid’,      ‘valid_id’,    0, 1, ‘int’, ”, 0 ],

                      # Dynamic field example

          #            [ ‘DynamicField_Name_Y’, undef, ‘Name_Y’, 0, 0, ‘dynamic_field’, undef, 0 ],




          After that you are able to configure your dynamic fields. Please add the following information to the mapping for each field:

                      [ ‘DynamicField_Name_Y’, undef, ‘Name_Y’, 0, 0, ‘dynamic_field’, undef, 0 ],


          Another possibility is to extend the database table and don’t use a dynamic field:

          For MySQL or MariaDB:

          root> mysql -uroot otrs

          root> ALTER TABLE customercompany add NameOfNewColumn VARCHAR(255);

          After that add a new value to the mapping above:

            [ ‘CustomerCompanyNameOfNewColumn’, ‘LabelOfNewColumn’,    ‘NameOfNewColumn’,    1, 0, ‘var’, ”, 0 ],

          I hope I could help. Please do not hesitate to contact us if you have any questions.

          Best regards from Germany,


          Team OTOBO

        • #10062

            Hi Stefan,

            thank you so much for your help! It works perfectly.

            Best regards,

          • #10063
            Stefan Rother

              You’re welcome, have fun with OTOBO!

            • #10181

                Hi Stefan,

                I’ve tried around with dynamic fields in the last few days but got another problem. I want to add a dropdown field to each customer where i can select the purchased products by the customer. So that I have the opportunity to search for this field and see all customers with product A oder product B.

                I successfully created a new field with the type “Multiselect”. This field is shown for each customer but the dropdown menu isn´t working. I´am only able to write numbers in it (because data type is integer). Can you tell me what i’m doing wrong?

                Best regards,

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