I have some problems with the dynamic field feature on customer companies. For example i would like to add a new dynamic field called „customer_internal_id“ to the customer company informations. Unfortunately i don’t find any option to add this dynamic field to the customer company informations. I already did some research on the internet and read several times that this isn´t possible anymore.
Can someone tell me how to do it or what i am doing wrong?
You need to add the dynamic field info to the $Self->{CustomerCompany} mapping in Kernel/Config.pm. If this option does not already exist in Kernel/Config.pm, you need copy the entire option from Kernel/Config/Defaults.pm to Kernel/Config.pm:
$Self->{CustomerCompany} = {
Name => Translatable(‚Database Backend‘),
Module => ‚Kernel::System::CustomerCompany::DB‘,
.. More Content …
Map => [
# Info about dynamic fields:
#
# Dynamic Fields of type CustomerCompany can be used within the mapping (see example below).
# The given storage (third column) then can also be used within the following configurations (see above):
I’ve tried around with dynamic fields in the last few days but got another problem. I want to add a dropdown field to each customer where i can select the purchased products by the customer. So that I have the opportunity to search for this field and see all customers with product A oder product B.
I successfully created a new field with the type „Multiselect“. This field is shown for each customer but the dropdown menu isn´t working. I´am only able to write numbers in it (because data type is integer). Can you tell me what i’m doing wrong?
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