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    • #13452
      Answered
      Alvaro Cordero Retana
      Moderator

      We need to add Owner and State to the CustomerTicketOverview Available colummns. I found in sysconfig at least there is an option to add owner and queue, but although it was enabled, those did not show in Customer View.

      Has anyone been able to add columns to that screen?

      Since I didn’t see the columns showing up, also tried adding a couple of Dynamic Fields but those didn’t appear too.

      Regards

      Alvaro Cordero

    • #13453
      Best Answer
      Stefan Rother
      Keymaster

      Dear Alvaro Cordero,

      The configuration options you used are obsolete and are no longer used. If possible, can you please create an issue on Github so we can remove the options you found?

      Currently there is only the possibility to work with so called categories or flags (the colored labels in the screenshot below). Please search for it under Admin -> SysConfig

      Ticket::Frontend::CustomerTicketCategories

      Here you can add different attributes and DynamicFields as Flags.

      I hope I could help you!

      Stefan
      Team OTOBO

    • #13458
      Private Reply
      Alvaro Cordero Retana
      Moderator
      This reply has been marked as private.
    • #13463
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