Topic Resolution: Resolved
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    • #10199
      Linda
      Participant

      Hi,

      When I want to change the owner of a ticket it shows the list with admins, but I want it to show the list with agents. How can I change this? Thank you in advance.

    • #10201
      Linda
      Participant

      Hi,

      We found the solution. It seemed that the ticket was not in the proper queue.

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