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    • #13390
      Pawel Bosak
      Participant

      Hi, once I set OAUTH2 for Exchange Online Mail account in OTOBO, downloading emails will stop with error as bellow. After edit and save mail account and login to Microsoft, error will stop for next hour. Any idea how to solve this permlamentley ?

       

      Backend ERROR: OTOBO-CGI-00 Perl: 5.32.1 OS: linux Time: Thu Jun 30 17:28:34 2022

      Message: CommunicationLog(ID:126465,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:187362)::Kernel::System::MailAccount::POP3 => POP3OAuth2: Could not request access token for XXXX‘. The refresh token could be expired or invalid.

      RemoteAddress:
      RequestURI: /otobo/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=XXXXX;

    • #13515
      Tobias ILS
      Participant

      after about 60 minutes i can’t get a new token. have you found a solution?

       

      Thx

    • #13596
      Pawel Bosak
      Participant

      Nope, we consulted this issue with the Azure DevOps team and for this moment we don’t have a solution. We login again to the mailbox every 60 minutes.

    • #13621
      Pawel Bosak
      Participant

      I solved this issue temporarily by redirecting email via another mail provider where emails are  downloaded via POP3S

    • #13774
      armelli
      Participant

      I have the same problem. Is there already a solution?

    • #14321
      Rob Heine
      Participant

      Same issue here.

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