The first error is, when I open the link above, the customer portal says: „Just a moment, we are redirecting you…“, and after a second, I get an error message: „Unsuccesful login, wrong username or password“. But I did not enter any username or password…
After that, if I try to login with the customer data what I created earlier, I get the same „login failed“ message.
first please try and delete your cookies for localtestserver and the IP, there was an older side effect of mixing up this http and https, which I thought should be gone, but just to make sure.
ok, it’s honestly a bit hard to debug this, just from this picture. I have not yet seen this error, the cookie question was yesterday evening, just to make sure, that it is not related to something else, we had a while ago. The only slightly „strange“ thing I see is, that you go to the server via „localtestserver“, but end up with an ip. (Maybe that’s unwanted in the picture, if so, tell me, I’ll remove it, if you cannot.)
Besides that, I would need more information, however:
1. Which os are you on?
2. Which webserver do you use?
3. Did you install any extra packages within otobo or did any changes on the files yourself?
4. Please have a look at your logs, if you find them. On Ubuntu with apache2 this would be /var/log/syslog and /var/log/apache2/error.log, and see, if you get further error descriptions, there.
Sorry for mixing the address. I wrote the „localtestserver“ just for indicating, that this is a local test environment. Of course, I use the IP address (10.10.10.131). It is not confidental, this is an internal address.
Client: Windows 10 Prof. Hungarian, Chrome, Firefox, Edge browsers
Server: Centos 8.2.2004, Apache2 installed by yum.
still a bit strange – I assume the message from the error.log aligns with the initial „Unsuccessful login“ after the redirect. I understand at least the message, because there is no user given in this. Why you get there, I don’t understand however. Could you please check the following setting in your SysConfig: „CustomerFrontend::CommonParam###Action“? By default it should be the CustomerDashboard, but maybe it was filled with PreLogin and some other stuff, by accident? (I’m wondering a little bit about this „RequestedURL=““ in the access.log, that’s strange, too…)
And lastly, if none works please, just to make sure, it’s a test system, so create a really simple user (e.g. xy) with a simple passwort (yz), and try directly calling: http://10.10.10.131/otobo/customer.pl?Action=Login;User=xy;Password=yz and see the error.log and the AdminLog, please, if it doesn’t work…
(For those stumbling across this thread, having the same issue: In this case Customer::AuthModule was set to BasicAuth instead of the standard value DB. Though it was not quite clear why, in the end. Setting it back to DB resolved the issue.)
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