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    • 15. August 2022 at 12:44 - Views: 1107 #13551
      Answered
      Manny Gatahwa
      Participant

        Hi,

        I would like to know to investigate and resolve the problem where by when I use forgot password option, no email is sent.

        How to find this config and what to change?

        Regards,

      • 10. September 2022 at 20:50 #13682
        Best Answer
        Francisco Blanco
        Participant

          If you have access to the server CLI run this command:

          su -c "/opt/otobo/bin/otobo.Console.pl Admin::User::SetPassword root@localhost 123456" -s /bin/bash otobo

          This will set the root@localhost password to 123456, then log in with root@localhost user and change the user password that you forgot, also change the root@localhost password for other more secure or set a secure password from the beginning.

           

          Hope it helps

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