How to add dynamic fields to the ticket body or change the default richtext body

[lucas a94]

I want to add a predefined text so that the user can write in the predefined fields.
Example:

— To improve service, fill in as much information as possible —
Describe the call:
Justification:
Patrimony:
Screen Code:
Telephone:

 

 

Sorry for my english, this is not my first language

[lucas a94]

On the agent’s side, we have the option of pre-defined text when creating a new ticket by email or telephone.

Administration > System Configuration >
Ticket::Frontend::AgentTicketEmail###Body

[Stefan Abel]

Ah, here we are.

I guess Dynamic Fields would be a better option. But you can also use the Templates for different template texts.

I hope this helps any further

[Author]

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