Viewing 9 reply threads
  • Author
    Posts
    • #8691
      squidy
      Participant

      How to extend customer forms? I saw that Otobo has TicketForms and HideShow Custom Fields implemented by default. But where to find those configuration to set customer interface to display a custom forms based on service?

    • #8692
      Sven Oesterling
      Keymaster

      Hi squidy,

      we don’t have a 1:1 copy of the TicketForms package of OTRS. The main features are the HideShow functionality, combined with the functionality of the AutoSelect package of Znuny4OTRS.

      The hide/show process is done via ACLs, where you can set the „Form“-attribute in the Possible/PossibleNot section and select your dynamic fields via their name. For dropdown and multiselect fields (standard, as well as dynamic fields), if you restrict their possible values to one via ACLs, you can furthermore activate them in the SysConfig option „TicketACL::Autoselect“ to automatically be filled with that specific value (and, if you like, not be visible anymore on the form, if filled this way).

      Does this answer your question? Have a nice day,

      Sven

    • #8697
      aqvila
      Participant

      In the German thread, they gave an answer that gave understanding in customizing forms

    • #8707
      squidy
      Participant

      Do I need to enable all custom fields in the ‚Dynamic Fields Screens‘ and after that configure ACL do hide the fields I don’t want to display? Is there a way do hide all and then set ACL do show only fields I want?

    • #8708
      Sven Oesterling
      Keymaster

      Yes, actually the ACLs are evaluated in their order, so you could have a rule „000 – HideAll“ or similar, and there hide all fields by selecting them via RegEx („.“ matches everything, e.g.), and in later ACLs activate only specific ones.

      (That would be PossibleNot -> Form -> Regex:“.“ (just the dot, without the „).)

    • #8712
      squidy
      Participant

      Great.. Worked like a charm..

      One more thing. How to setup multicolumns and groups on the forms?

    • #8713
      Sven Oesterling
      Keymaster

      Good. :)

      Multicolumns are not yet supported. If by groups you mean those sections, you can add dynamic fields by the type of title to subdivide the forms.

    • #8714
      squidy
      Participant

      Cool. Thanks for response, Sven.

    • #8802
      squidy
      Participant

      Hi.

      How about the extended description? Is that already implemented?

    • #9105
      Sven Oesterling
      Keymaster

      Hi squidy,

      sorry for the delay, the last days were quite packed. No this is not yet implemented either, sorry. We have an OTRS package for the general tooltip functionality, and the general design was prepared by the design team we hired, as you can see, but we had to cut some of those features for the initial release. Those are things which are definitely still on the list, however.

      Have a nice day, Sven

Viewing 9 reply threads
  • You must be logged in to reply to this topic.