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    • #13432
      M. Joest
      Participant

      Hallo Zusammen,

      ich habe das problem, das gelegentlich problem-email in /opt/otobo/var/spool auftauchen, die dort dann hängen.

      Otobo ist nicht als Docker installiert in der aktuellsten version auf Ubuntu 20.4 LTS.

      Die Fehlermeldung lautet:

      
      ERROR: OTOBO-otobo.Console.pl-Maint::PostMaster::SpoolMailsReprocess-01 Perl: 5.30.0 OS: linux Time: Wed Jul 13 00:10:17 2022
      Message: Could not re-process email /opt/otobo/var/spool/problem-email-c8f6154e3703687d0c9c5342bb8f9ca6.
      Traceback (35123): Module: Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess::Run Line: 81
      Module: (eval) Line: 480
      Module: Kernel::System::Console::BaseCommand::Execute Line: 474
      Module: (eval) Line: 155
      Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 134
      Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 243
      Module: (eval) Line: 386
      Module: main::Start Line: 386
      Module: /opt/otobo/bin/otobo.Daemon.pl Line: 164
      Error: There were problems importing the spool mails.
      

      Ich konnte das Ticket auch identifizieren und im Ticket fand ich dies vor:

      Der Button unten bei Fehlerdetails war nicht anklickbar.

      Ich habe in diesem Ticket an 12.07. selbst gearbeitet und alles war Fehlerfrei.

      Bezugnehmend auf:

      habe ich mir das Systemlog angesehen und habe diese Fehlermeldungen gesehen, wo scheinbar auch ein anderes Ticket ebenfalls Probleme macht, was ich mir auch noch genauer ansehen muss.

      Sorry jetzt wird es etwas länger… kann man irgendwie Texte Einklappen?`

      Thu Jul 14 07:28:24 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 07:26:06 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 07:23:12 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:23:12 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:23:10 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:23:10 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:23:08 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:23:08 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:47 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:47 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:47 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:38 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:38 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:38 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:36 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:35 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:31 2022 (Europe/Berlin) error OTOBO-CGI-01 No TicketID is given!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need TicketID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need ArticleID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need TicketID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need TicketID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need ArticleID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need TicketID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need TicketID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need ArticleID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need TicketID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Either ObjectID or ObjectName has to be given!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Either ObjectID or ObjectName has to be given!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need ChannelName or ChannelID!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Need ChannelID or ChannelName!
      Thu Jul 14 07:22:27 2022 (Europe/Berlin) error OTOBO-CGI-01 Either ObjectID or ObjectName has to be given!
      Thu Jul 14 07:05:12 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 07:05:12 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 07:05:12 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 07:05:12 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 07:05:12 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 07:05:11 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 02:11:01 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-01 No such article (TicketID=7007, ArticleID=10677)!
      Thu Jul 14 02:10:02 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::SpoolMailsReprocess-01 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess: ERROR: OTOBO-otobo.Console.pl-Maint::PostMaster::SpoolMailsReprocess-01 Perl: 5.30.0 OS: linux Time: Thu Jul 14 00:10:02 2022
      Thu Jul 14 02:10:02 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::SpoolMailsReprocess-01 Could not re-process email /opt/otobo/var/spool/problem-email-c8f6154e3703687d0c9c5342bb8f9ca6.
      Thu Jul 14 02:10:02 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::Read-01 CommunicationLog(ID:986169,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Message,ObjectLogID:1169081)::Kernel::System::Console::Command::Maint::PostMaster::Read => An unexpected error occurred, message: Could not process email. Please refer to the log!
      Thu Jul 14 02:10:02 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::Read-01 CommunicationLog(ID:986169,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Message,ObjectLogID:1169081)::Kernel::System::Console::Command::Maint::PostMaster::Read => PostMaster module exited with errors, could not process email. Please refer to the log!
      Thu Jul 14 02:10:02 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::Read-01 Incorrect string value: ‚\xF0\x9F\x98\x89 d…‘ for column ‚a_body‘ at row 1, SQL: ‚
      Wed Jul 13 17:30:34 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::MailAccountFetch-01 CommunicationLog(ID:986116,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:1169026)::Kernel::System::MailAccount::IMAP => IMAPS: Can’t connect to mail.it-partner.local
      Wed Jul 13 13:40:04 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::MailAccountFetch-01 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!
      Wed Jul 13 07:05:06 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10672)!
      Wed Jul 13 07:05:06 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10672)!
      Wed Jul 13 07:05:06 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10672)!
      Wed Jul 13 07:05:06 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10672)!
      Wed Jul 13 07:05:06 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10672)!
      Wed Jul 13 07:05:06 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::EscalationCheck-01 No such article (TicketID=7007, ArticleID=10672)!
      Wed Jul 13 02:11:16 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-01 No such article (TicketID=7007, ArticleID=10672)!
      Wed Jul 13 02:10:17 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::SpoolMailsReprocess-01 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess: ERROR: OTOBO-otobo.Console.pl-Maint::PostMaster::SpoolMailsReprocess-01 Perl: 5.30.0 OS: linux Time: Wed Jul 13 00:10:17 2022
      Wed Jul 13 02:10:17 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::SpoolMailsReprocess-01 Could not re-process email /opt/otobo/var/spool/problem-email-c8f6154e3703687d0c9c5342bb8f9ca6.
      Wed Jul 13 02:10:17 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::Read-01 CommunicationLog(ID:986004,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Message,ObjectLogID:1168891)::Kernel::System::Console::Command::Maint::PostMaster::Read => An unexpected error occurred, message: Could not process email. Please refer to the log!
      Wed Jul 13 02:10:17 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::Read-01 CommunicationLog(ID:986004,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Message,ObjectLogID:1168891)::Kernel::System::Console::Command::Maint::PostMaster::Read => PostMaster module exited with errors, could not process email. Please refer to the log!
      Wed Jul 13 02:10:17 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::Read-01 Incorrect string value: ‚\xF0\x9F\x98\x89 d…‘ for column ‚a_body‘ at row 1, SQL: ‚
      Tue Jul 12 19:50:17 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::MailAccountFetch-01 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!
      Tue Jul 12 16:11:16 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-01 No such article (TicketID=7007, ArticleID=10669)!
      Tue Jul 12 16:10:16 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::MailAccountFetch-01 CommunicationLog(ID:985942,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Message,ObjectLogID:1168825)::Kernel::System::MailAccount::IMAP => Could not process message. Raw mail saved (/opt/otobo/var/spool/problem-email-c8f6154e3703687d0c9c5342bb8f9ca6, report it on https://github.com/RotherOSS/otobo/issues)!
      Tue Jul 12 16:10:16 2022 (Europe/Berlin) error OTOBO-otobo.Console.pl-Maint::PostMaster::MailAccountFetch-01 Incorrect string value: ‚\xF0\x9F\x98\x89 d…‘ for column ‚a_body‘ at row 1, SQL: ‚
      Tue Jul 12 13:23:26 2022 (Europe/Berlin) error OTOBO-CGI-01 No such dynamic field „TicketCalendarEndTime“ (or it is inactive)
      Tue Jul 12 13:23:06 2022 (Europe/Berlin) error OTOBO-CGI-01 No such dynamic field „TicketCalendarEndTime“ (or it is inactive)
      Tue Jul 12 13:22:34 2022 (Europe/Berlin) error OTOBO-CGI-01 No such dynamic field „TicketCalendarEndTime“ (or it is inactive)
      Tue Jul 12 13:21:06 2022 (Europe/Berlin) error OTOBO-CGI-01 No such dynamic field „TicketCalendarEndTime“ (or it is inactive)
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9921)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9919)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9892)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9890)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9883)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9881)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9855)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9853)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9827)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9825)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9813)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9811)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9774)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9772)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9763)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9761)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9753)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9751)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9744)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9742)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9734)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9732)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9714)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9712)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9706)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9704)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9698)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9696)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9682)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9680)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9673)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9671)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9665)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9663)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9656)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9654)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9645)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9643)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9635)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9633)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9626)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9624)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9617)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9615)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9606)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9604)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9598)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9596)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9590)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9588)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9580)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9578)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9569)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9567)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9560)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9558)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9547)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9545)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9537)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9535)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9528)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9526)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9516)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9514)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9508)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9506)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9500)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9498)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9491)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9489)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9483)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9481)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9471)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9469)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9460)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9458)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9451)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9449)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9441)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9439)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9433)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9431)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9419)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9417)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9411)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9409)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9401)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9399)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9393)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9391)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9383)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9381)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9375)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9373)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9365)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9363)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9355)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9353)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9347)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9345)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9337)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9335)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9330)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9328)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9322)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9320)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9307)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9305)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9298)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9296)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9290)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9288)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9283)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9281)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9275)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9273)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9267)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9265)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9260)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9258)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9251)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9249)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9243)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9241)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9235)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9233)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9225)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9223)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9215)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9213)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9208)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9206)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9199)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9197)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9190)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9188)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9182)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9180)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9174)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9172)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9166)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9164)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9158)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9156)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9151)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9149)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9144)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9142)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9136)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9134)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9128)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9126)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9118)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9116)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9109)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9107)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9096)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9094)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9089)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9087)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9080)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9078)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9072)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9070)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9060)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9058)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9053)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9051)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9046)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9044)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9038)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9036)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9026)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9024)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9019)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9017)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9011)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9009)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9004)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=9002)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8996)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8994)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8988)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8986)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8975)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8973)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8966)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8964)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8958)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8956)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8951)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8949)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8939)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8937)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8929)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8927)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8916)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8914)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8906)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8904)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8898)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8896)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8890)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8888)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8881)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8879)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8871)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8869)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8857)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8855)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8847)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8845)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8834)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8832)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8826)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 No such article (TicketID=5712, ArticleID=8824)!
      Tue Jul 12 12:42:02 2022 (Europe/Berlin) error OTOBO-CGI-01 N

      
      
      Aus dem thread https://otobo.de/de/forums/topic/bug-fehler-bei-der-ticketerstellung-kernelsystempostmasternewticket/ habe ich dann folgendes ausgeführt.
      

      root> su – otobo
      otobo> /opt/otobo/var/spool/problem-email-irgendeine | bin/otobo.Console.pl Maint::PostMaster::Read`

      Dies lief auch dort auf ein Permission denied, wie in dem Thread:

      also habe ich dann ein cat davor gesetzt:

      Die Rechte auf dem Verzeichnis sollten jedoch passen:

      Was kann ich hier tun, außer diese problem-email zu löschen?

       

      Viele Grüße

      Mario

       

       

       

       

      • This topic was modified 4 months, 2 weeks ago by M. Joest.
    • #13434
      M. Joest
      Participant

      Ich sage jetzt schon mal Sorry wegen der Formatierung meines Threads..

       

      Nächste mal wirds besser.

    • #13435
      M. Joest
      Participant

      Scheinbar handelt es sich hier um eine Antwortmail, die nicht richtig verarbeitet wurde.

      da ich die Problem E-Mail noch nicht gelöscht habe, wird weiterhin versucht diese zu verarbeiten.

      Diesmal konnte ich auch die Fehlerdetails einblenden:


      Backend ERROR: OTOBO-CGI-01 Perl: 5.30.0 OS: linux Time: Thu Jul 14 07:38:11 2022
      Message: No TicketID is given!
      RemoteAddress: 172.16.10.205
      RequestURI: /otobo/index.pl
      Traceback (1168):
      Module: Kernel::Output::HTML::Layout::Error Line: 1059
      Module: Kernel::Output::HTML::Layout::ErrorScreen Line: 1039
      Module: Kernel::Modules::AgentTicketZoom::Run Line: 247
      Module: Kernel::System::Web::InterfaceAgent::Content Line: 1239
      Module: Kernel::System::Web::InterfaceAgent::Response Line: 1321
      Module: Kernel::System::Web::App::call Line: 86
      Module: Plack::Component::__ANON__ Line: 50
      Module: Plack::App::URLMap::call Line: 71
      Module: Plack::Component::__ANON__ Line: 50
      Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fcgi_2dbin_2f_2e_2e_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 200
      Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fcgi_2dbin_2f_2e_2e_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 170
      Module: Plack::Sandbox::_2fopt_2fotobo_2fbin_2fcgi_2dbin_2f_2e_2e_2fpsgi_2dbin_2fotobo_2epsgi::__ANON__ Line: 156
      Module: Plack::Middleware::HTTPExceptions::try {...} Line: 20

      Offensichtlich fehlt es hier an der Ticket-ID.

      Ich habe mir nun diese Problem Email angesehen. Sofern ich es richtig verstanden hat, zieht sich Otobo aus dem Betreff die Ticket-ID, um diese dann zu verarbeiten.

      Diese sind aber in der Mail angegeben:

      Sollten weitere Infos benötigt werden, versuche ich diese kurzfristig zu liefern.

      Viele Grüße

      Mario

    • #13436
      M. Joest
      Participant

      Da ich meinen Text irgendwie nicht mehr bearbeiten kann, hier ein weiterer Hinweis den ich gefunden habe.

      Hier ist aber nicht die fehlende Ticket ID das Problem, sondern ein falscher Owner des Tickets.

      Nun bin ich natürlich komplett verwirrt…
      Ich habe das Ticket jetzt wieder auf mich selbst übernommen und hoffe das die Mail noch einmal processed wird.

      Kann man dies manuell anstoßen?

    • #13437
      M. Joest
      Participant

      Bevor ich es für heute lasse hier ein letzter Screenshot vom Systemlog:

       

      Das Ticket selbst sieht so aus :

       

       

Viewing 4 reply threads
  • The topic ‘ Immer wieder auftauchende problem-email in /opt/otobo/var/spool’ is closed to new replies.