in queue names

[Jakub Biernat]

all of a sudden, <Realname> has been added to the queue names.

how to remove it?

[Manny Gatahwa]

Can you clarify your issue with more explanation of the problem, add screenshots if possible

[Jakub Biernat]

[bes]

Hi Jakub,

could you check the setting CustomerPanelSelectionType in the SysConfig. If you want to see the queue names then „Queue“ should be selected there. You can also show the System Email Addresses in the customer interface. In that case, you can check the settings in „Email Addresses“ in the admin interface.

Best regards,

Bernhard

 

[bes]

Also the setting of  CustomerPanelSelectionString in the SysConfig is relevant. The placeholders <Realname> and <Email> are only replaced when the CustomerPanelSelectionType is „Queue“.

[Jakub Biernat]

Hi,
I have a „queue“ set up.
I can somehow complete the field to make it disappear <realname> ?

[bes]

Hi Jakub,

I take it that your CustomerPanelSelectionType is „Queue“. So you can remove the „<Realname>“ from the setting CustomerPanelSelectionString.

Note that I said it the wrong way around. Correct is:

The placeholders <Realname> and <Email> are only replaced when the CustomerPanelSelectionType is not „Queue“.

Best regards,

Bernhard

[Jakub Biernat]

Thanks!

[Author]

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