Is it possible to add categories in tickets ?

[Antoine Lacroix]

Well pretty much everything is in the title. I know categories are planned for a future release but as we’re migrating from GLPI our agents are used to categories from more than 5 years ; hence my question : is there anyway to get this feature as of right now ? or maybe to add a module that could help replace these until categories get implemented ?

 

Thanks !

[Sven Oesterling]

Hi Antoine,

depending on how you want to use categories, you could map them to the ticket types, or a dynamic field,… For the latter you can already display them as little colored category tags on the customer interface by configuring the SysConfig-Option(s) “Ticket::Frontend::CustomerTicketCategories###DynamicField”.

Best regards, Sven

[Antoine Lacroix]

I’ll try with the dynamic fields. Thanks for the quick answers, I rarely seen such a reactive support team.

[Antoine Lacroix]

It works great, thanks alot !

[Autor]

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