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    • #11727
      Miguel Ferraz
      Teilnehmer

        Hi

        I’ve tried a migration using pgloader, but when I try to use OTOBO I get the following errors:

        RemoteAddress: 193.137.54.7
        RequestURI: /otobo/index.pl?Action=AgentTicketQueue

        Traceback (29064):
        Module: Kernel::System::Main::Require Line: 85
        Module: Kernel::Output::HTML::Layout::NavigationBar Line: 3321
        Module: Kernel::Modules::AgentTicketQueue::Run Line: 194
        Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
        Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
        Module: (eval) (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
        Module: ModPerl::Registry::handler (v1.99) Line: 32

        ERROR: OTOBO-CGI-15 Perl: 5.30.0 OS: linux Time: Mon Jul 12 14:48:44 2021

        Message: Invalid date/time string 2017-11-03 11:02:42+00.

        RemoteAddress: 193.137.54.7
        RequestURI: /otobo/index.pl?Action=AgentTicketQueue

        Traceback (29064):
        Module: Kernel::System::DateTime::_StringToHash Line: 1768
        Module: Kernel::System::DateTime::_CPANDateTimeObjectCreate Line: 1825
        Module: Kernel::System::DateTime::new Line: 167
        Module: Kernel::System::ObjectManager::_ObjectBuild Line: 323
        Module: Kernel::System::ObjectManager::Create Line: 254
        Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketAcceleratorIndex Line: 526
        Module: Kernel::System::Ticket::TicketAcceleratorIndex Line: 7820
        Module: Kernel::Modules::AgentTicketQueue::BuildQueueView Line: 546
        Module: Kernel::Modules::AgentTicketQueue::Run Line: 476
        Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
        Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
        Module: (eval) (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
        Module: ModPerl::Registry::handler (v1.99) Line: 32

        ERROR: OTOBO-CGI-15 Perl: 5.30.0 OS: linux Time: Mon Jul 12 14:48:44 2021

        Message: Invalid value for String: 2017-11-03 11:02:42+00.

        RemoteAddress: 193.137.54.7
        RequestURI: /otobo/index.pl?Action=AgentTicketQueue

        Traceback (29064):
        Module: Kernel::System::DateTime::_CPANDateTimeObjectCreate Line: 1827
        Module: Kernel::System::DateTime::new Line: 167
        Module: Kernel::System::ObjectManager::_ObjectBuild Line: 323
        Module: Kernel::System::ObjectManager::Create Line: 254
        Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketAcceleratorIndex Line: 526
        Module: Kernel::System::Ticket::TicketAcceleratorIndex Line: 7820
        Module: Kernel::Modules::AgentTicketQueue::BuildQueueView Line: 546
        Module: Kernel::Modules::AgentTicketQueue::Run Line: 476
        Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
        Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
        Module: (eval) (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
        Module: ModPerl::Registry::handler (v1.99) Line: 32

        ERROR: OTOBO-CGI-15 Perl: 5.30.0 OS: linux Time: Mon Jul 12 14:48:44 2021

        Message: Error creating DateTime object ( ‘String’ => ‘2017-11-03 11:02:42+00’ ).

        RemoteAddress: 193.137.54.7
        RequestURI: /otobo/index.pl?Action=AgentTicketQueue

        Traceback (29064):
        Module: Kernel::System::DateTime::new Line: 188
        Module: Kernel::System::ObjectManager::_ObjectBuild Line: 323
        Module: Kernel::System::ObjectManager::Create Line: 254
        Module: Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketAcceleratorIndex Line: 526
        Module: Kernel::System::Ticket::TicketAcceleratorIndex Line: 7820
        Module: Kernel::Modules::AgentTicketQueue::BuildQueueView Line: 546
        Module: Kernel::Modules::AgentTicketQueue::Run Line: 476
        Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
        Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
        Module: (eval) (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
        Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
        Module: ModPerl::Registry::handler (v1.99) Line: 32

        [Mon Jul 12 15:48:44.817310 2021] [:error] [pid 29064] Can’t call method “Delta” on an undefined value at /opt/otobo/Kernel/System/Ticket/IndexAccelerator/StaticDB.pm line 533.\n

         

        Also I’ve tried to export the data after migration, and imported otobo-schema.postgresql.sql, after that the exported sql, and after that otobo-schema-post.postgresql.sql.

         

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