linke a specific field with a specific ticket

[muaz elshikh]

how can i linke a specific field with a specific ticket

[Stefan Abel]

Hi,

I’m not sure what exactly you would like to do, but depending on your use case you could use the „Show link“ function in Dynamic Fields (e.g. type Text): https://doc.otobo.org/manual/admin/10.1/en/content/processes-automation/dynamic-fields.html#text-dynamic-field-settings

Here you can hardcode a link which will work as soon as the DF has a value (and is shown in AgentTicketZoom). You can also have a dynamic part in the link if you want to use the value of the field itself or of another field.

Cheers,
Stefan

[Author]

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