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31. August 2022 at 15:54 - Views: 305 #13649
Hello Team,
Please assist, I am facing this issue in OTOBO, anyone who knows how to get over it or which logs to check.
I am using Docker Swarn Container in Ubuntu 20 LTS.
How do I check this error from the backend service logs?
What logs to check?
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9. September 2022 at 18:15 #13677
Hello,
E.g. with „docker logs otobo_web_1 –since 5m“ or just „docker logs otobo_web_1“
Or if you could log in, you could also check the „System Log“.
Best regards
Stefan -
13. September 2022 at 11:33 #13698
Hi Manny,
thanks for the link explaining about attaching a container with tcpdump. I actually wasn’t aware that new containers could be inserted into an existing Docker network. I have added the link to the Troobleshooting section of https://doc.otobo.org/manual/installation/10.1/en/content/installation-docker.html.
Best regards,
Bernhard
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13. September 2022 at 14:51 #13699
Hello Bernhard,
I now have another problem. I am getting too many tickets with subject „OTOBO Scheduler Daemon Cron: EscalationCheck“ and I have checked the the Daemon logs and web logs but no error reported in regards to this.
I have a created a separate thread for this HERE and I was hoping if you can help to identify the problem.
Regards,
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