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    • #13155
    • #13158
      Stefan Rother
      Keymaster

      Hi Diego,

      strange Problem, I never hear something like that.

      We need more information to find the problem. Please can you execute the MailAccountFetch script manually, when a korrupt Mail is given:

      root> su - otobo

      otobo> bin/otobo.Console.pl Maint::PostMaster::MailAccountFetch --debug

      After that please execute:

      otobo> bin/otobo.CheckModules.pl --all

      And please provide the output of the scripts with more Information about your OS, database and configuration specials here.

      I wish you a nice evening,

      Stefan Rother

      Team OTOBO

      • #14090
        Pradeep Rajasekaran
        Participant

        I have the same issue.

        There is no error in mail fetch, but what I noticed was JPG images are fetched without any issues but PNG images are not fetched.

        Is there any settings for what type of documents are fetched?

    • #14091
      Pradeep Rajasekaran
      Participant

      Sorry my bad.

      It’s actually the tif images which are not shown.

    • #14092
      Pradeep Rajasekaran
      Participant

      Although the image is not shown for obvious reason (TIF), it is still there as an attachment but there is no way to download this from OTOBO.

      When replying/forwarding the email the TIF file still get attached.

      So it would be great to have an option to download/save inline images or convert inline images to attachments.

    • #14131
      marcel-graf
      Participant

      Hello, we have no problems to open attached Files in Otobo 10.0.15 Docker installation.

      Is your file attached or embeddet, example as base64 code?

      • #14165
        Pradeep Rajasekaran
        Participant

        No problems with attached images.

        It is the embedded TIF which are not shown in the browser or shown as an attachment.

        Apparently apple (maybe outlook too) allows TIF images to be embedded in emails, but when the emails are fetched into OTOBO, the only way to get those files is to forward it to a different email client which shows the image as an attachment.

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