Viewing 1 reply thread
  • Author
    Posts
    • 17. January 2023 at 12:10 - Views: 410 #14564
      Andy Mohan
      Participant

        Hi,

        We recently deployed Otobo 10.1.16.

        When we change the owner of a ticket we are required to also enter text into the Subject field and the Text field.

        Is there a way of disabling this requirement so that we can just perform a „quick owner change“

        Thanks in advance for any help / suggestions

        Andy

      • 17. January 2023 at 15:50 #14572
        Stefan Abel
        Participant

          Hi Andy,

          Check „Ticket::Frontend::AgentTicketOwner###Note“ in the System Configuration.

          Cheers
          Stefan

          • 19. January 2023 at 9:40 #14586
            Andy Mohan
            Participant

              Hi Stefan,

              Thanks for taking the time to reply.  I’ll be sure to take a look at that setting

              Regards

              Andy

        • Author
          Posts
        Viewing 1 reply thread
        • You must be logged in to reply to this topic.