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    • #11496
      Answered
      Miguel Ferraz
      Participant

      Hi.

      Is there a best way to fix this error? I get recurrently the message “ Message: Need module!“, this was a installation that previously had a Commercial OTRS license, I’ve search for every entry on AgentTicketQueue and AgentTicketZoom to remove all entries that I could find that we’re not using.

    • #11497
      Renée Bäcker
      Participant

      Hi Miguel,

      please check the webserver error log. There you should see more information where this error occurs.

      Regards
      Renée

    • #11505
      Miguel Ferraz
      Participant

      Hi,

       

      Thank you for your reply.

       

      Not really :(

      ==> /var/log/apache2/error.log <==
      ERROR: OTOBO-CGI-15 Perl: 5.30.0 OS: linux Time: Fri May 21 08:45:43 2021

      Message: Need module!

      RemoteAddress: 192.168.5.100
      RequestURI: /otobo/index.pl?Action=AgentTicketQueue

      Traceback (18822):
      Module: Kernel::System::Main::Require Line: 85
      Module: Kernel::Output::HTML::Layout::NavigationBar Line: 3321
      Module: Kernel::Modules::AgentTicketQueue::Run Line: 194
      Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
      Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
      Module: (eval) (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
      Module: ModPerl::Registry::handler (v1.99) Line: 32

      ERROR: OTOBO-CGI-15 Perl: 5.30.0 OS: linux Time: Fri May 21 08:45:43 2021

      Message: Need module!

      RemoteAddress: 192.168.5.100
      RequestURI: /otobo/index.pl?Action=AgentTicketQueue

      Traceback (18822):
      Module: Kernel::System::Main::Require Line: 85
      Module: Kernel::Output::HTML::Layout::NavigationBar Line: 3321
      Module: Kernel::Modules::AgentTicketQueue::Run Line: 194
      Module: Kernel::System::Web::InterfaceAgent::Run Line: 1257
      Module: ModPerl::ROOT::ModPerl::Registry::opt_otobo_bin_cgi_2dbin_index_2epl::handler Line: 37
      Module: (eval) (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
      Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
      Module: ModPerl::Registry::handler (v1.99) Line: 32

       

    • #11516
      Best Answer
      Renée Bäcker
      Participant
    • #11518
      Miguel Ferraz
      Participant

      Thank you so much, that simply worked!

      I could found the modules that we’re not using anymore but still were in the configuration.

      Thank you again, this solved issue that had years. :)

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