I have installed OTOBO in the docker. The installation itself is seamless and OTOBO works without any problems. However, the migration from OTRS 6 is problematic.
The documentation of the migration is partly disconnected from the reality that needs to be done.
For example, the point “Optional step: Streamlined migration of the database”.
It says that you need to run the following commands:
“docker_admin> cd <dump_dir>
docker_admin> docker exec -i otobo_db_1 mysql -u root -p<root_secret> otobo < otrs_pre.sql
docker_admin> docker exec -i otobo_db_1 mysql -u root -p<root_secret> otobo < otrs_schema_for_otobo.sql
docker_admin> docker exec -i otobo_db_1 mysql -u root -p<root_secret> otobo < otrs_post.sql
docker_admin> docker exec -i otobo_db_1 mysql -u root -p<root_secret> otobo < otrs_data.sql”
Unfortunately these commands are written in the wrong order. The “post” command as the name suggests should be run at the very end. This confirms the state of the script that renames individual tables. If we run it before the “data” script, the whole import will fail because there will be no tables to which the data was originally supposed to be imported.
You can prevent the setting of cookies at any time by making the appropriate setting in your internet browser. Cookies that have already been set can be deleted manually or automatically at any time. This is possible in all common internet browsers. If the setting of cookies is deactivated in the browser, not all functions of the website may be fully usable.
We deliberately use very little cookies.
Essential Cookies are necessary to deliver this website and some of its features correctly.
For this reason, we do not provide any opportunity here to disable them.
Notwithstanding this, you can deactivate all Cookies in your Browser Settings at any time. Please be aware, however, that this might have an impact on the functionality of this website.
Google Analytics' Cookies
When you visit this website, Google Analytics sets cookies on your system. This will help us analyse how you use our website ans tailor it to the needs of our visitors. Your IP address will be automatically anonymised (IP anonymisation and deactivation of your User ID). Therefore, we cannot trace which data a certain user is accessing. The data are not saved together with any other personal user data.
You can deactivate tracking in your browser if you do not want us to be able to track your visit on our website.