I have installed OTOBO using MySQL, and I am trying to migrate from OTRS 6, which is installed using Postgresql. I have followed all of the migration instructions. When I get to the point of checking the database, the migration program complains of network issues. There are no network issues that I am aware of. Postgresql is communicating on port 5432 normally. This is preventing me from continuing the migration process. What do I do?
There are two common problems that can occur. First access to PostgreSQL can be denied from the new server. You can check this by calling something like
psql -U otrs –host=<postgres_server> otrs
on the server where Apache is running. Another cause can be that the Perl database driver DBD::Pg is not installed. You can check this with
That’s the case, if an ajax request of the client browser does not receive an answer from the server (in this case, because the server ran into an error, and not because of network loss). One could try to catch errors like this, and send more meaningful error messages. On the other hand, in this case the user has to be working on the server anyways, so there is always the possibility to just consult the log files… (One has to know, though…)
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