Tagged: Install mysql
17. December 2021 at 15:39 #12370Paul LutherParticipant
i’m quite new here, so first of all „Hello!, my name is Paul and i want to configure an otobo ubuntu server through apache 2“
So here is my problem…at first i configured my apache webserver – all good – until on the index page i got the failure „otobo@localhost failed to login using password „YES“ “ so i googled this thing and came to the mastermind conclusion that i need to reinstall my mysql server. So now it got really funny.. as i reinstalled the mysql server i got an Internal Server Error my apache log means this
i recreated the database exactly the same like it was before because i read the installation guide and used the same password as before.
i would love to get some help.
17. December 2021 at 17:49 #12378Stefan RotherKeymaster
I don’t know why you installed your database again, cause I’m sure that’s not the solution (did you execute https://yourFQDN/otobo/installer.pl as described in the install tutorial?).
Now you miss some modules, so please execute:
root> su – otobo
otobo> bin/otobo.CheckModules.pl –inst
and install all needed modules.
Have fun with OTOBO!
29. December 2021 at 11:05 #12413Paul LutherParticipant
thanks for the advice, i’m right now executing the installer.pl but i ran to another problem…
It requires a secure connection?
30. December 2021 at 8:31 #12416Stefan RotherKeymaster
After installing the MySQL server you need configure it.
In MySQL higher or equal version 5.7 a new authentication module is active, and it is not possible to use the OTOBO web installer for database creation. Please login to the mysql console and set a different authentication module and password for the user root if this is the case.
Please change the authentication module and restart the installer.pl
One more note, basically I would recommend the installation via Docker as described here. Takes only a few minutes and then the entire system is perfectly configured available.
Best wishes from Germany!
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