OTOBO Template Ticket State

[B O]

Greetings,

 

I have migrated otrs 6 to otobo 10 and it works perfect, but im missing the option to close the tickets via Template, i have few templates which they should close the ticket automatically as soon as the email is sent.

is there any extra package which should be installed or am i missing any configuration?

 

thank you in advance for your help!!

[Stefan Abel]

Hello,

That also must have been a separate package in your old OTRS6 installation, as that was not working in OTRS6.

We have a package for that. It is called „ResponseTemplatesStatePreselection“ and you can find it in the Package Manager in the „OTOBO Addons“ repository.

Cheers
Stefan

[B O]

Hi Stefan,

 

thank you for response, yah exactly i have listed the old otrs packages and found the name and installed it on otobo

now it works perfectly.

 

have a nice day!

[Author]

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