OTOBO – Ubuntu with Docker

[Markus Lembke]

Hi,

i’ve a problem regarding sendmail.

I have the following error when i wan’t to send mails via my smarthost.

10

Kernel::System::Email::Sendmail
Sendmail check error: No such binary: /usr/sbin/sendmail!
30.12.2020 20:51:18 (Europe/Berlin)
11

Kernel::System::Email
Error sending message using backend ‚Kernel::System::Email::Sendmail‘.
30.12.2020 20:51:18 (Europe/Berlin)
12

Kernel::System::MailQueue
Message could not be sent! Error message: No such binary: /usr/sbin/sendmail!
30.12.2020 20:51:18 (Europe/Berlin)
13

Kernel::System::MailQueue
Temporary problem returned from server, requeuing message for sending. Message: SMTPCode: -, ErrorMessage: No such binary: /usr/sbin/sendmail!
30.12.2020 20:51:18 (Europe/Berlin)

What i’m missing?
Do i have to install sendmail in my docker?

 

Best regards

Markus

[Stefan Rother]

Hi Markus,

Please excuse the late reply, we are currently a bit stretched with answering OTOBO related queries on all channels.

I think the easiest solution is, configure a SMTP Host to send E-Mails. Please go to Admin -> System Configuration and Search for „Sendmail“. In the next step choose SMTPS or SMTPTLS and configure your mail gateway.

Best wishes from Germany!

Stefan Rother

Team OTOBO

[Markus Lembke]

Hi Stefan,

thanks for the hint.
Yes i was in the wrong config.

Now it works fine.

Thanks,

Markus

[collin wills]

OTOBO Team,

 

SMTP mails are stuck in processing in the queue, this occurred after the Customer<–>Groups feature was enabled. After resetting the Customer<–>Groups back to disabled, in Admin-> Communication the SMTP does not show up under Failing accounts as it normally did with a tick. However under the option Open communications all SMTP communication are stuck in the queue over 1465 mails. The SendmailModule is set to: Kernel::System::Email::SMTP. The smtp port set to 25. I can telnet successfully to the exchange server.

Any advice would be great

[Juan Ramirez]

Markus, can you share at a greater level of detail how you solved this, I have the same problem and I went to system configuration but what specific module did you have to manipulate to solve this?

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