29. November 2020 at 1:09 #10325gawkla gawklaParticipant
I am using few additional packages over OTRS V6 (free edition). It is possible to maintain these packages functionality after migration to OTOBO?
ArticleCopyMoveDelete 6.0.2 (move, delete, copy articles between tickets)
DashboardInfoscreen 6.0.1 (Allow users to hide the sidebar in the dashboard)
DashboardMyTickets 6.0.5 (see my tickets – „owner & responsible“ – A dashboard widget that shows all tickets of an agent)
This is not „must have“ but would be very usefull – provide abillity to easy mark tickets related to particular agents by definied colour
UserColor 6.0.0 – Colors for agents in backend views.
29. November 2020 at 5:57 #10326Stefan RotherKeymaster
I am not familiar with the packages you mentioned, but it is certainly possible to migrate the packages to OTOBO. Please just send the packages to firstname.lastname@example.org and we will be happy to look at them (Admin -> Packagemanager -> Packagename -> Download Package).
If there would be a manual effort to migrate the packages, we would be happy to send you a non-binding offer.
Best wishes from Germany,
11. December 2020 at 19:19 #10360Grit RotherKeymaster
Renée Bäcker from perl-services.de has migrated the first of their OTRS packages to OTOBO and also created a new Package Archive exclusively for OTOBO:
We are working on a more permanent solution.
I think that’s great news for all users of Perl Services‘ packages.
A big thank you to Renée!
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