Tagged: Migration Docker
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29. June 2022 at 13:44 - Views: 542 #13385
Hello,
I’m trying to migrate from an OTRS 6 Community installation to OTOBO installed with Docker, but I’m stuck at the first step with following message:
Check if OTOBO and OTRS connect is possible.
Can't open Kernel/Config.pm file from OTRSHome: /opt/otrs!
After a quick check-up in the web container, I can see that the package
sshpass
is not installed in the container, thus the migration cannot work…It is pretty hard to install packages in this image. I think this package should be present in the image to fix the issue.
A possible workaround for the moment is to create a new image from this one including the package. It is not really a big deal because the migration should be done once by install, so at the first update the image will be reset but it is ok.
I though you’d like to know about this issue.
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4. July 2022 at 16:47 #13398
Hi Lucas,
yes, making the OTRS data /opt/otrs available in the container could be done with
sshpass
orsshfs
. However the recommended approach is to keep the OTOBO containers as much encapsulated as possible. Therefore we recommend to simple copy the OTRS data into the volume /opt/otobo of the containers. But this is basically a matter of taste, as of course working with mounted volumes already violates encapsulation.See https://doc.otobo.org/manual/installation/10.0/en/content/migration-from-otrs-6.html#optional-step-for-docker-make-required-data-available-inside-container for the recommended approach of copying /opt/otrs into the container.
Best regards,
Bernhard
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This reply was modified 1 year, 2 months ago by
bes. Reason: Directories in cursive
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This reply was modified 1 year, 2 months ago by
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