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    • #11912
      marten-roick
      Participant

      Hello Otobo Team and Community,

      is it possible to hide dynamic fields at specific queues?

      With ACLs we only can hide/permit specific fields of dynamic fields.

      I was thinking about that OTRS plugin: But this is not working in Otobo. The sysconfig entries are missing after installation. Maybe you can help with modifieng the plugin for otobo.

      https://opar.perl-services.de/dist/HideDynamicFields

       

      System in use: Latest Otobo Version with Apache2 installation

    • #11918
      Renée Bäcker
      Participant

      I can port that addon for OTOBO till next weekend.

    • #11923
      Renée Bäcker
      Participant

      You can remove the fields via ACLs:

       

      • #11972
        marten-roick
        Participant

        Hi Renée,

        as i wrote, with acl i can only hide specific fields but i want to hide the complete dynamic field.

        „I can port that addon for OTOBO till next weekend.“ -> that would be awesome :)

      • #11991
        Renée Bäcker
        Participant

        If you select „Form“ in the PossibleNot section, the complete field is hidden (**not** only values from the dropdown). It has the same effect as my addon.

    • #11927
      Giordano Torre
      Participant

      Hello,

      I have read your post and in particular this „With ACLs we only can hide/permit specific fields of dynamic fields.“.

      I’d like disable a specific queue/s for a specific customer user or all.

      I’m trying with ACL but I don’t undstand good variables etc.

      For example I have thought this solution but doesn’t work fine.

      Thank for your support

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