the plugin conversion tool does several rather basic things which can be automatized, like changing names, paths, etc. For more simple plugins this is enough to get them working, more advanced plugins have to be also adapted by hand. If you need help with that, feel free to contact us.
With regards to the Znuny-Repo: This will most likely not work, for one it is not a basic plugin, but more importantly, we have integrated parts of the functionality of the packages which are offered by the repo directly into otobo anyways. What packages of the repo would you like to install?
What we need to install is the plugin Znuny4OTRS-CTI, which can be used normally on otrs. It can receive URL parameters such as index.pl?Action=AgentTicketPhoneCTI;CallerID=UserID, and then go to the page of creating a ticket and trigger the UserID selection effect. This function cooperates with other CTI related products to realize CTI solutions.
I don’t know if otobo has built-in similar function plug-ins or there are other solutions for CTI?
In addition, we found that after Otobo logged in to the system, there was a parameter OTOBOAgentInterface in the URL, which seemed to be used to verify the login identity? If a newly opened webpage cannot use this parameter correctly, it will be required to log in to the system again. In this case, will the plug-in like Znuny4OTRS-CTI be unusable? Because it does not know what should be filled in OTOBOAgentInterface
sorry for the long wait, the last days were quite busy.
Regarding the package: What you could do, is download the CTI-package itself (you can just download it from an OTRS system where it is installed, if you click on the package in the package manager and look at the actions on the left side of the screen), and try to convert this package. I had a quick look now, and I’m somewhat confident that this will work just like that, as the package itself is rather small. (Maybe you have to open the resulting sopm or opm and delete the line “PackageRequired”, if there is one.) No promises, though! ;)
Regarding the OTOBOAgentInterface: This parameter is used, if no cookies can be used. Please go to your SysConfig, and search for “HttpType”. Make sure that if you are using otobo via https, it is set there (actually this is the standard), and if you are using it via http, which is only recommended for testing, the HttpType is http.
I hope this helps, have a nice day and weekend, Sven
You can prevent the setting of cookies at any time by making the appropriate setting in your internet browser. Cookies that have already been set can be deleted manually or automatically at any time. This is possible in all common internet browsers. If the setting of cookies is deactivated in the browser, not all functions of the website may be fully usable.
We deliberately use very little cookies.
Essential Cookies are necessary to deliver this website and some of its features correctly.
For this reason, we do not provide any opportunity here to disable them.
Notwithstanding this, you can deactivate all Cookies in your Browser Settings at any time. Please be aware, however, that this might have an impact on the functionality of this website.
Google Analytics' Cookies
When you visit this website, Google Analytics sets cookies on your system. This will help us analyse how you use our website ans tailor it to the needs of our visitors. Your IP address will be automatically anonymised (IP anonymisation and deactivation of your User ID). Therefore, we cannot trace which data a certain user is accessing. The data are not saved together with any other personal user data.
You can deactivate tracking in your browser if you do not want us to be able to track your visit on our website.