Problems with sending trough SMTPTLS

Schlagwörter: SMTPTLS

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- 15. May 2023 um 15:43 Uhr - Views: 955 #15180
  Mikołaj Pawelec
  Teilnehmer
  Hi,
  
  I have a problem with sending e-mails trough SMTPTLS. From time to time emails stay in mail queue and are not being send. The only way i can send them is trough the command ./otobo.Console.pl Maint::Email::MailQueue –force. What is interesting is that in the same time OTOBO is able to receive emails. I don’t know if the issue doesn’t lay in the way we are sending emails from queues. The way we do it is that we send emails from queues using Notification Sender E-mail(screen below). This mailbox has delegated permissions in exchange to be able to send trough other mailboxes. The question is where can I check logs that describe what is happening with sending trough SMTPTLS? Another Question is how i can fix that so that OTOBO will be able to send e-mails without problems?
- 16. May 2023 um 8:45 Uhr #15181
  marcel-graf
  Teilnehmer
  Hi Mikołaj,
  
  i our otobo, we use in this Field the full Email Adress, because, we havve a different FQDN.
  
  Example: “otobo@domain.de”
  
  More Infos can you find in the System Log, Communication Log and in your Mailserver log.
  
  KR,
  
  Marcel
- 16. May 2023 um 9:30 Uhr #15182
  Mikołaj Pawelec
  Teilnehmer
  Hi,
  
  Our FQDN is exactly our domain that we use so i don’t know if changing <OTOBO_CONFIG_FQDN> would make a difference. I attach screenshots of System Log and Communication log below
- 16. May 2023 um 10:00 Uhr #15183
  Mikołaj Pawelec
  Teilnehmer
  Hi,
  
  Our FQDN is exactly our domain that we use so i don’t know if changing <OTOBO_CONFIG_FQDN> would make a difference. I attach screenshots of System Log and Communication log below
- 16. May 2023 um 10:29 Uhr #15184
  marcel-graf
  Teilnehmer
  have you a normal or docker based installation?
  
  which otobo version?
- 16. May 2023 um 10:31 Uhr #15185
  Mikołaj Pawelec
  Teilnehmer
  We have a normal installation, the version is 10.1.7 . It’s installed on the latest ubuntu server.
- 21. February 2024 um 11:07 Uhr #16770
  Wolf Vogel
  Teilnehmer
  Probably solved long ago, but for those coming to this page with the same question:
  
  In Otobo 10.1 NotificationSenderEmail is set to otobo@<OTOBO_CONFIG_FQDN> by default. It can be changed by navigating to Admin, System Configuration, search for NotificationSenderEmail and change the value manually, e.g. to support@yourdomain.com. hth
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