Remove the /otobo from URL base and nginx reverse-proxy

[possebon Fernando]

Hi,

I’m trying to configure my Otobo instance running on CentOS 8 with Apache and this server is behind a nginx as reverse proxy and SSL certificates.

The FQDN to agent portal is https://servicedesk.mydomain.com and the FQDN to customer portal is https://support.mydomain.com.

I configured the nginx and apache using similar OTRS config, but when I try to login on agent portal, after clicking on login, the page is refreshed, and login form is cleared.

Looking on Developer tools on browser, I found this message:

Unchecked runtime. lastError: Could not establish connection. Receiving end does not exist. index.pl:1

This is my Apache config (zzz_otobo.conf)


# --
# Copyright (C) 2019-2021 Rother OSS GmbH, https://otobo.de/
# added for OTOBO (http://otobo.de/)
# --

 

ServerAdmin webmaster@mydomain.com
ServerName servicedesk.mydomain.com
Alias /otobo-web/ „/opt/otobo/var/httpd/htdocs/“
Alias / „/opt/otobo/bin/cgi-bin/“

DocumentRoot /opt/otobo/bin/cgi-bin/

# Setup environment and preload modules
PerlOptions +Parent
Perlrequire /opt/otobo/scripts/apache2-perl-startup.pl

# Reload Perl modules when changed on disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload

# general mod_perl2 options

DirectoryIndex index.pl
AddHandler perl-script .pl .cgi
ErrorDocument 403 /otobo/index.pl
#SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv

Order allow,deny
Allow from all

= 2.4>
Require all granted

Order allow,deny
Allow from all

# mod_perl2 options for GenericInterface

PerlOptions -ParseHeaders

 

Alias /otobo-web/ „/opt/otobo/var/httpd/htdocs/“
Alias / „/opt/otobo/bin/cgi-bin/“
ServerAdmin webmaster@mydomain.com
ServerName suporte.mydomain.com
#ErrorLog logs/customer.mydomain.com-error_log
#CustomLog logs/customer.mydomain.com-access_log common
DocumentRoot /opt/otobo/bin/cgi-bin/

# ErrorDocument 403 /otobo/customer.pl
DirectoryIndex customer.pl
#AddHandler perl-script .pl .cgi
ErrorDocument 403 /otobo/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv

Order allow,deny
Allow from all

= 2.4>
Require all granted

Order allow,deny
Allow from all

 

<Directory „/opt/otobo/bin/cgi-bin/“>
AllowOverride None
Options +ExecCGI -Includes

Order allow,deny
Allow from all

= 2.4>
Require all granted

Order allow,deny
Allow from all

AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json

 

<Directory „/opt/otobo/var/httpd/htdocs/“>
AllowOverride None

Order allow,deny
Allow from all

= 2.4>
Require all granted

Order allow,deny
Allow from all

AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json

# Make sure CSS and JS files are read as UTF8 by the browsers.
AddCharset UTF-8 .css
AddCharset UTF-8 .js

# Set explicit mime type for woff fonts since it is relatively new and apache may not know about it.
AddType application/font-woff .woff

 

# Allow access to public interface for unauthenticated requests on systems with set-up authentication.
# Will work only for RegistrationUpdate, since page resources are still not be loaded.
#
#
#
# Order allow,deny
# Allow from all
#
# = 2.4>
# Require all granted
#
#
#
# Order allow,deny
# Allow from all
#
#

# Cache css-cache for 30 days
<Directory „/opt/otobo/var/httpd/htdocs/skins/*/*/css-cache“>
<FilesMatch „\.(css|CSS)$“>
Header set Cache-Control „max-age=2592000 must-revalidate“

# Cache css thirdparty for 4 hours, including icon fonts
<Directory „/opt/otobo/var/httpd/htdocs/skins/*/*/css/thirdparty“>
<FilesMatch „\.(css|CSS|woff|svg)$“>
Header set Cache-Control „max-age=14400 must-revalidate“

# Cache js-cache for 30 days
<Directory „/opt/otobo/var/httpd/htdocs/js/js-cache“>
<FilesMatch „\.(js|JS)$“>
Header set Cache-Control „max-age=2592000 must-revalidate“

# Cache js thirdparty for 4 hours
<Directory „/opt/otobo/var/httpd/htdocs/js/thirdparty/“>
<FilesMatch „\.(js|JS)$“>
Header set Cache-Control „max-age=14400 must-revalidate“

# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000

 

 

Any help on this issue?

 

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