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    • #11282
      Eldaras Sad
      Teilnehmer

        Hello,

        I first run http://192.168.1.96/otobo/installer.pl

        I get an error 500 Internal Server Error

        Check log file /var/log/httpd/error_log

        I view two errors:

        Use of uninitialized value in concatenation (.) or string at /opt/otobo/Kernel/Output/HTML/Layout.pm line 1602.

        Message: mkdir /opt/otobo/var/tmp/CacheFileStorable/TemplateProvider: Permission denied at /opt/otobo/Kernel/System/Cache/FileStorable.pm line 99.

        FileStorable.pm permission is chmod 777

        I don’t understand what file permission should be?

         

      • #11283
        Jeffrey nvt
        Teilnehmer

          Message: mkdir /opt/otobo/var/tmp/CacheFileStorable/TemplateProvider: Permission denied at /opt/otobo/Kernel/System/Cache/FileStorable.pm line 99.

          The problem is “/opt/otobo/var/tmp/CacheFileStorable/TemplateProvider”. Make sure you set the correct user/group on /opt/otobo and all subdirectories/files.

          In case you’re using Debian/Ubuntu with Apache2, the correct user/group is chown -R otobo:www-data /opt/otobo

          FileStorable.pm permission is chmod 777

          Chmod 777 is not recommended, never trust everybody ;)

        • #11285
          Eldaras Sad
          Teilnehmer

            I installed OTOBO on CentOS 8

            My actions:

            root>useradd -r -U -d /opt/otobo -c ‘OTOBO user’ otobo -s /bin/bash
            root>usermod -G apache otobo
            root>cp /opt/otobo/scripts/apache2-httpd.include.conf /etc/httpd/conf.d/zzz_otobo.conf
            root>chown -R otobo:apache /opt/otobo

            root>/opt/otobo/bin/otobo.SetPermissions.pl
            Skipping /.github (maybe here problem?)

            root>systemctl start httpd.service

            The problem remains:

            Can’t create directory ‘/opt/otobo/var/tmp’:
            Can’t create directory ‘/opt/otobo/var/tmp/CacheFileStorable’: No such file or directory
            mkdir /opt/otobo/var/tmp: Permission denied at /opt/otobo/Kernel/System/Cache/FileStorable.pm line 99.

            CheckModules.pl all OK.

            I uninstalled otobo and reinstalled it, but I still get the same error.

             

          • #11286
            Renée Bäcker
            Teilnehmer

              Is SELinux active?

            • #11290
              Eldaras Sad
              Teilnehmer

                SELinux status: enabled
                SELinuxfs mount: /sys/fs/selinux
                SELinux root directory: /etc/selinux
                Loaded policy name: targeted
                Current mode: enforcing
                Mode from config file: enforcing
                Policy MLS status: enabled
                Policy deny_unknown status: allowed
                Memory protection checking: actual (secure)
                Max kernel policy version: 33

                I installed:
                CentOS 8
                Otobo 10.0.9
                perl
                epel-release
                /opt/otobo/bin/otobo.CheckModules.pl -all program installed
                MySQL
                mysqltuner
                java-1.8.0-openjdk-devel
                elasticsearch

                Out of despair, I installed everything to new, but I still get the same error.

                 

              • #11292
                hilocz
                Teilnehmer

                  Have you tried Otobo in Docker ? Works fine, hassle free.

                • #11293
                  Eldaras Sad
                  Teilnehmer

                    I will try to install OTOBO with the Docker. I hope everything works out.

                  • #11304
                    Eldaras Sad
                    Teilnehmer

                      Finally succeeded :-) ,
                      after installing Docker launched the link: http://myip/otobo/installer.pl
                      Many thanks to everyone for the help.

                    • #11316
                      Eldaras Sad
                      Teilnehmer

                        intsaller.pl
                        I have problem in  step (2/4)

                        User: root
                        Password: MySQLrootpassword
                        Host: db

                        Can’t connect to MySQL server on ‘db’ (115)

                        systemctl status mysqld.service (active)
                        I checked mysql -u root -p. It’s ok.

                         

                      • #11340
                        Eldaras Sad
                        Teilnehmer

                          systemctl stop firewalld.service
                          http://myserverip/otobo/installer.pl (2/4)
                          Database check successful.

                          systemctl start firewalld.service
                          Can’t connect to MySQL server on ‘db’ (115)

                          firewall-cmd –zone=public –add-service=mysql –permanent
                          firewall-cmd –zone=public –add-port=3306/tcp –permanent
                          firewall-cmd –zone=public –add-source=myip
                          firewall-cmd –reload

                          my.cnf
                          #bind-address=0.0.0.0

                          I still get a mysql error 115

                          Maybe someone knows how to configure the firewall correctly to connect to mysql?

                        • #11416
                          Eldaras Sad
                          Teilnehmer

                            I talked to myself :-)
                            Solution found:
                            firewall-cmd –zone = public –add-masquerade –permanent

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