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    • #12096
      Answered
      phuoc-nguyen
      Participant

      Hi guys,

      I need to verify if we can use Post-Filter Email to make Otobo system auto add match value to Dynamic-Field.

      When use Regex, Otobo understand it as a „string“ not Regex ( Image below). Did anyone test this or do we have any option to use?

      Thank you in advance.

    • #12103
      Renée Bäcker
      Participant

      You need to use the regex in the search field and use the result in the set field.

       

      Search header field: Body
      for value: Age:\s*(?<age>0-9)+

      Set email header: X-OTOBO-DynamicField-AgeCustomer
      with value: [**\age**]

      • #12105
        phuoc-nguyen
        Participant

        Thanks Renee for your supporting.
        I use regex formula as you said but OTOBO only filter only 1 digit. I checked with Regex Online, it success filter only Digits but not fully success in my OTOBO (Image below). I wonder if my system wrong or something else need to check?

    • #12115
      phuoc-nguyen
      Participant

      Update:
      – Thanks to Renee, I success to use regex to add value to dynamic.

      One question: – Does the search condition have to be at same line?  From me, for each value I have 2 lines. I try to use regex but it not work. Testing in regex online is work but not correct in OTOBO.

       

       

      Result 

    • #12118
      Best Answer
      Renée Bäcker
      Participant

      Replace „\n“ with „\s+“:

      Age\s+(?<age>...

      ^

    • #12128
      phuoc-nguyen
      Participant

      Thank you.

      Everything is working as expected.

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