Using Subdomain

[Alex Eaves]

I am trying to configure Otobo to use…
support.mydomain.org
…instead of…
support.mydomain.org/otobo/index.pl

I’ll even settle for…
support.mydomain.org/index.pl

Is this possible? Thank you.

[Alex Eaves]

I suppose the same goes for „customer.pl“

[Demian Kellermann]

I simply adapted the nginx configuration to redirect a plain request to the interface. In my case, the snippet is

# always redirect to agent interface
location ~ ^/$ {
return 301 https://$host/otobo/index.pl;
}

 

[Martin Dvorsky]

Hello,

does anybody know about more elegant solution instead of simply redirecting? Also is there any chance to make to this possible without using nginx?

Thanks

[possebon Fernando]

It’s possible. I’ve done this.

Assuming that you will have the following:

• servicedesk.yourdomain.com – for the agent / management users
• support.yourdomain.com – for the customer users

You can use the following steps:

• Copy the original zzz_otobo.conf to zzz_servicedesk_otobo.conf
• Copy the original zzz_otobo.conf to zzz_support_otobo.conf
• Rename the zzz_otobo.conf to zzz_otobo.original
• Edit the zzz_servicedesk_otobo.conf and make the following changes (I’ll post only the relevant part of files, the original and the changed version):

Original

https://pastebin.com/FULHvVLk

Changed version of zzz_servicedesk_otobo.conf:

https://pastebin.com/rvCzhp5i

Changed version of zzz_support_otobo.conf:

https://pastebin.com/mubFxKM6

Don’t forget to add the closing tag <strong></VirtualHost></strong> on both files.

• Change the ScriptAlias to empty value on SysConfig

 

I hope this helps.

 

Best regards,

[Author]

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