OTOBO Hosting
Managed OTOBO
The best of both worlds
Our hosting packages combine the security of on-premises with comfort and dependability of managed systems and SaaS. Far from the cloud.
Just leave managing your OTOBO Helpdesk with us and focus on your core business.
OTOBO Hosting
Managed OTOBO Servicepläne
- Managed OTOBO
PROFESSIONAL - from €11.400
per year - Mo-Fr
8am-8pm* - Email • phone • portal •
Self-Service •Remote - Unlimited agents
- 4 supportberechtigte User
- Unlimited incidents
- 35 Service Requests
inklusive (je 1 Std.) - Response time*
2h - —
- Einspielen von
OTOBO Updates/Upgrades
Hotfix/Security Updates – inklusive
Patch Level Updates – gesonderter Auftrag
Minor Release – gesonderter Auftrag
Major Release – gesonderter Auftrag - Zugang zu unveröffentlichten Add-ons
- Bug Eskalation
Bevorzugte Behebung von Fehlern zu gemeldeten Incidents - Virtueller Server
in a German data center - – Laufende Updates von Betriebssystem und
grundlegenden Softwarekomponenten
included
– Serverüberwachung
– Garantierte Verfügbarkeit: 99,9% p.a.
– Wiederherstellungszeit max. 4 Std.
– Tägliche Backups (kürzere Intervalle geg. Aufpreis) - Ausstattung
– min. 4 vCPU
– 16 GB RAM
– 160 GB SSD Storage
– 100 Mbit/s Anbindung - —
- Alternativ: Server-Option Plus
– dedizierter Server
– min. Hexa-Core CPU
– 64 GB RAM
– 2 x 1TB NVMe SSD (RAID 1 Verbund)
– 1 Gbit/s Anbindung - PROFESSIONAL PLUS
mit einem dedizierten Server
from €12.900
per year - Zusätzliche Server
1.500 / 3.000 EUR
pro Jahr und zusätzlichen virtuellen / dedizierten Server – z.B. für Testsystem, ext. DB etc.
- Managed OTOBO
ENTERPRISE - from €26.000
per year - 24/7/365
- Email • phone • portal •
Self-Service •Remote - Unlimited agents
- 6 supportberechtigte User
- Unlimited incidents
- 100 Service Requests
inklusive (je 2 Std.) - Response time*
0.5h - Lösungszeit 8 Std.
- Einspielen von
OTOBO Updates/Upgrades
Hotfix/Security Updates – inklusive
Patch Level Updates – inklusive
Minor Release – inklusive*
Major Release – inklusive* - Zugang zu unveröffentlichten Add-ons
- Bug Eskalation
Bevorzugte Behebung von Fehlern zu gemeldeten Incidents - Virtueller Server
in a German data center - – Laufende Updates von Betriebssystem und
grundlegenden Softwarekomponenten
included
– Serverüberwachung
– Garantierte Verfügbarkeit: 99,9% p.a.
– Wiederherstellungszeit max. 4 Std.
– Tägliche Backups (kürzere Intervalle geg. Aufpreis) - Ausstattung
– min. 4 vCPU
– 16 GB RAM
– 160 GB SSD Storage
– 100 Mbit/s Anbindung - High-availability Cluster
- Alternativ: Server-Option Plus
– dedizierter Server
– min. Hexa-Core CPU
– 64 GB RAM
– 2 x 1TB NVMe SSD (RAID 1 Verbund)
– 1 Gbit/s Anbindung - ENTERPRISE PLUS
mit einem dedizierten Server
from €27.500
per year - Zusätzliche Server
1.500 / 3.000 EUR
pro Jahr und zusätzlichen virtuellen / dedizierten Server – z.B. für Testsystem, ext. DB etc.
*
ServicezeitenCET, without German holidays
Intervention and resolution times: für Priorität 3. Critical Incidents, innerhalb der Servicezeiten
Upgrades: Portierung von Add-ons ggf. gegen Aufpreis
»Whenever we really need it, we get instant and reliable help.«
OTOBO Hosting
Managed SLA + Managed Server = perfect match of security and comfort
Managed OTOBO means we provide you with a ready-to-go OTOBO instance on a virtual or dedicated physical server in a German data center, and take care of its administration for you.
You decide which server and how much service is perfect for you: Select your ideal support level and which server you want to deploy and combine these two components to perfectly match your requirements. You can also add more servers if needs be - e.g. for a test system.
Advantages over a classic cloud solution: You book a specific server. This means you still have full control and access to the source code. There are NO limitations in user numbers. And you keep your data save.
Managed OTOBO provides optimal flexibility and security
- You decide which server and how much service is perfect for you
- No limitation of user or agent numbers
- Full control - access the source code any time
- Data protection: GDPR-compliant, German data center, individual server
- Always up-to-date - ongoing operating system and security updates
And optimum comfort, too
- Fully managed server environment
- Server monitoring, guaranteed availability
- Chose your ideal service level for OTOBO Management (just security patches or all around service including upgrades / various service windows etc.)
- Move included: We move your system to the managed server free of charge. If needs be, outside business hours.
We are happy to reserve half an hour to talk about your expectations on OTOBO Hosting in person. Free of charge and without any obligation.
We look forward to hearing from you.
Grit Rother
Projektmanagement & Sales
+49 (0)9427 / 68 39 000
Email