25 September 2022
Deprecation of Basic Auth in Exchange Online
Fetching emails with POP/IMAP and Office 365? – That's changed
OAuth2 to replace Basic Auth
Microsoft provides OAuth 2.0 support for POP, IMAP and SMTP AUTH since 2020.
From October 1, 2022, according to Microsoft, Basic authentication for Outlook, EWS, RPS, POP, IMAP, and EAS protocols in Exchange Online will be deactivated.
Users, runnig OTOBO or ((OTRS)) Community Edition and Microsoft 365 or Exchange Online, who are fetching their mails via POP3 or IMAP, need to take action now.
Without taking precautions, they won't be able to fetch emails any more as soon as Basic Auth has been disabled.
OTOBO: Fetching emails with mit OAuth2
For OTOBO, we have released MailAccount-OAuth2 some time ago. This add-on facilitates fetching emails via POP3 and IMAP using OAuth 2.0
You'll find the add-on in your OTOBO Package Manager at Admin > Package Manager in the OTOBO Addons directory.
The feature will be incorporated in OTOBO 11, so that from then on no separate installation will be needed any more.
A technically detailed guide to implementing OAuth2 for your OTOBO can be found in the Admin Manual.
OAuth 2 for ((OTRS)) Community Edition
We also developed add-ons for OTRS 5 and 6.
Users in our support community are provided with the package free of charge as usual.
Just get in touch on one of our support channels
In case you need the add-on for a older OTRS version or another fork – and have no service contract with us - please send a short email to email@example.com.
In this case, we'll take the liberty of charging a small fee.