OTOBO provides a modern employee and customer portal with a fully customizable Dashboard. The portal can thus be used as the central point to go for all topics relevant within a company. FAQmodule provides instant answers to frequently asked questions. That's great for service team and customers alike: your team don't have to deal with all cases and the customers get the information the are looking for very quickly.
Moreover, the portal is used to directly generate and work on tickets. Neat forms help collect all relevant information when creating the ticket. Targeted and very individually as they are created dynamically at run-time. Thus, messages requesting more information will be superfluous and all persons involved save precious time.
Use status notifications to inform customers and employees proactively and in a targeted manner about maintenance work or availiabilty of infrastructures.
More information on the new customer portal