OTOBO forms: recreated from scratch
When re-designing the OTOBO GUI we paid particular attention to the form functionality. Forms are a key element of every ticket system and crucial for the systems's usefulness for service team and customers alike. If customers find filling-in the forms easy, there is no need for time-consuming further requests and everybody profits. If forms are complex and confusing, on the other hand, they won't be used. The work load of your service team increases and everything will take more time.
Apart from technical factors such as the optimised Hide/Show feature enabling a dynamic display of input fields and a profound performance increase, we especially focused on clear optics. Even complex forms are easily manageable in OTOBO.
Clear structures for a better overview
One backbone of the new clear look is the possibiliy to display input fields in more than one column. Thus, even very complex forms can be displayed pretty concisely.
Moreover, you can use labels or subheadings to group input fields together and give your form more structure. This makes large forms easier to navigate and look less intimidating. Where needed, Tool Tips provide additional info to selected fields without cluttering the interface when not needed.
Concentrating on the really relevant
Another great feat in terms of clarity is the Hide/Show Feature analogous to the OTRS feature available from service package Gold. It facilitates to hide irrelevant fields based on the previous input. This means that the form changes based on the individual case at hand.
Practical example: In a form facilitating the ordering of IT equiment all available components are provided in dropdown lists. The selection ranges from ink cartridges over charger cables to a beamer. If a user selects looking for laptop accessories in the first field, the selection is narrowed down automaticalls and only elements compatible to the given laptop will be provided in the further process.
Faster now thanks to a complete re-design
We implemented great part of this functionality from scratch to improve the performance particularly of the forms and display of dynamic fields. Take a look for yourself.