OTOBO Partner Program

OTOBO Partner Program – Open Source Helpdesk going for strong partnerships

Straubing/Germany, 22.03.2021 – When releasing their ((OTRS)) Community Edition fork OTOBO in early 2020, Rother OSS GmbH set out to build a 100% free open source ticket system with strong functionality and a great look – backed by a strong community.

OTOBO Partner Program now lays the formal base for close co-operation with open source companies all over the world. 

OTOBO Partner Programm startet 1
OTOBO Partner Programm startet 2
Logo OTOBO Premium Partner Ciphron
OTOBO Partner Programm startet 3
OTOBO Partner Programm startet 4
OTOBO Partner Programm startet 5
OTOBO Partner Programm startet 6
OTOBO Partner Programm startet 7
OTOBO Partner Programm startet 8

The aim: To unite a strong partner community behind the open source project. “We focus on collaboration and are convinced that all parties equally benefit from it – open source project, community and partners alike,” says Stefan Rother, founder and CEO of Rother OSS. Following the EOl of OTRS 6 and official discontinuation of ((OTRS)) Community Edition until further notice, the program was explicitly opened up to partners from DACH region as well.

Starting point for the OTOBO Partner Program was the great international interest in the project. “We were overwhelmed by the enthusiasm and readiness to contribute that open source companies from all over the world communicated to us, when we announced OTOBO and our aim to build a strong community around it again.”

“The great feedback is showing us that we took the right decision in building a free product and putting our focus on the open source community, which is a great joy. We want to build on this momentum now to bundle forces, build an even stronger product and provide users all over the world with an opportunity to get advice from a qualified OTOBO Partner“, says Stefan Rother.

The Program addresses experienced open source companies and discerns three different Partner Levels. Interaction and close cooperation between vendor and partner community is key. Up to 100% of the membership fee can be waived if members contribute to the community and open source project. A comprehensive qualification program ensures consistent service standards. Besides, the vendor’s support team provides 3rd level support to the partners.

Official OTOBO Partners are specialised in providing business services for the open source service management system and have broad expertise in the fields of evaluation, adaptation, migration, interfaces etc. Thus, clients can expect to get high level services from OTOBO Partners regardless of where in the world they are.

OTOBO Partners can be recognised by the official OTOBO Partner logos.
They can be found in the OTOBO website partner section.

OTOBO qualified partner logo
OTOBO Partner Programm startet 9
OTOBO Partner Programm startet 10

German Partners (in order of their admission):

  • ITSM specialists FREICON (OTOBO Enterprise Partner, monitos.de),
  • IT Security specialists CIPHRON (OTOBO Premium Partner, ciphron.de),
  • Perl experts Perl-Services (OTOBO Qualified Partner, perl-services.de),
  • Service Desk experts Efflux (OTOBO Qualified Partner, efflux.de).
  • More in the pipeline.

International Partners (in order of their admission):

  • Brasil: ServiceUp (OTOBO Qualified Partner, serviceup.com.br),
  • Italy: E-Time s.r.l. / Rexpondo (OTOBO Qualified Partner, rexpondo.it),
  • Poland: Intalio S.J. (OTOBO Premium Partner, intalio.pl),
  • Austria: ONTEC AG (OTOBO Qualified Partner, ontec.at).
  • Latin Amerikca: Gridshield S.A. / INTELICOLAB. (OTOBO Qualified Partner, intelicolab.com)
  • More partners in the pipeline – some of them are already contributing to the project, e.g. by translating.

About Rother OSS GmbH

Stefan Rother, founder and managing director of Rother OSS GmbH, located near Straubing/South Germany, has been working at OTRS between 2004 and 2011. In 2011, he founded Rother OSS to support companies in the DACH region with individual consulting, development and support services for the free OTRS versions. In 2019 the decision was taken to fork OTOBO in order to provide a 100 % free open source ticket system with strong functionality and a great look – and build a strong community again.

Today, Rother OSS is providing OTOBO and its IT service management component OTOBO::ITSM 100 % free and open source, and is complementing this offer with professional business services around OTOBO. The portfolio ranges from implementation, individual design, and integration into existing system landscapes, to consulting, trainings and development, as well as full-service packages with support and hosting. Among Rother OSS’s customers are companies and organisations such as Brack/Competec, Siemens, Bernina and Ecovis, energy suppliers, universities, municipalities and hospitals.


OTOBO is an open source ticket system with a strong IT Service Management component based on ((OTRS)) Community Edition. It complements the proven base with a number of new features and is 100 % free and open source again.

Some of the new featues in OTOBO:

  • completely re-designed service portal
  • live full-text search over the whole system (incl. attachments, CMDB items, customers),
  • Docker implementation,
  • complex forms, flexibly built at run-time.

The tool can be flexibly run on-premises or as a hosted system.

OTOBO is maintained by Rother OSS GmbH and backed by a strong international Partner community.

Interested in OTOBO?
Stay independent with Open Source Software backed by a strong community

  • Don't risk a vendor lock-in
  • keep full control on your system and data
  • get made-to-measure consulting, development and support at fair prices from the right partner.