OTRS specialist of the first hour
Stefan Rother, founder and managing director of Rother OSS is an OTRS specialist of the first hour. In 2004 he was the first employee of then OTRS GmbH (today's OTRS AG), and managed their Support and internal IT organisation for years. In 2011 he left and founded his own company Rother OSS in order to put greater emphasis on the open source spirit again.
OTRS services with Open Source Focus
Up until 2019 Rother OSS concentrated on providing Business Services for the free Open Source versions of OTRS – OTRS Free, and later ((OTRS)) Community Edition. Since the first day, we have been placing the open source idea center-stage: Rother OSS support customers get all add-ons from our porfolio free of charge. We focus on strong relationships and a community that all parties involved benefit from instead of profit maximisation.
Own fork based on ((OTRS)) Community Edition
Reacting to the changed release strategy of OTRS AG and the delay in making new versions of ((OTRS)) Community Edition available freely, we decided to build our own open source ticket system OTOBO based on version 6 of the tried and tested system in 2019.