Rother OSS

Meet the team behind OTOBO

„We live open source. We believe in working as a team, in the strength of community. We are convinced, that we are stronger together. Smarter. More innovative. Faster.“ That's why we built OTOBO. OTOBO stands for: Open Ticket system. Ours – meaning all of us. Yours. The Community's. Based on ((OTRS)) Community Edition.

Story

Our roots: OTRS

OTRS specialist of the first hour

Stefan Rother, founder and managing director of Tother OSS is an OTRS specialist of the first hour. In 2004 he was the first employee of then OTRS GmbH (today's OTRS AG), and managed their Support and internal IT organisation for years. In 2011 he left and founded his own company Rother OSS in order to put greater emphasis on the open source spirit again.

OTRS services with Open Source Focus

Up until 2019 Rother OSS concentrated on providing Business Services for the free Open Source versions of OTRS – OTRS Free, and later ((OTRS)) Community Edition. Since the first day, we have been placing the open source idea center-stage: Rother OSS support customers get all add-ons from our porfolio free of charge. We focus on strong relationships and a community that all parties involved benefit from instead of profit maximisation.

Own fork based on ((OTRS)) Community Edition

Reacting to the changed release strategy of OTRS AG and the delay in making new versions of ((OTRS)) Community Edition available freely, we decided to build our own open source ticket system OTOBO based on version 6 of the tried and tested system in 2019.

The future: OTOBO

Open source ticket system OTOBO

In January 2020 Rother OSS presented their own fork OTOBO Helpdesk. OTOBO stands for Open Ticket system. Ours – meaning all of us. Yours. The Community's. Based on ((OTRS)) Community Edition.

Our aim: To provide an open source ticket system that is truly free, coming with strong functionality AND a great look. And we want to give back to the community.

OTOBO is open source software. From people for people. Putting the user center-stage.

Tried and tested foundation – promising additions

OTOBO is based on ((OTRS)) Community Edition. This solid foundation is being complemented by our know-how from 15 years of project work around OTRS and ((OTRS)) Community Edition. Various business features that we have developed for our customers since 2011. And a complete re-conception of the customer interface, carried out in close collaboration with the Munich UI/UX experts of SANMIGUEL brand and design agency.

Business concept

As OTOBO is free of charge, we have to earn our money with something different, but close: We go on focusing on providing Business Services – that is Consulting and Training, individual Development, as well as Support and Hosting – all around ((OTRS)) Community Edition and our own Open Source Helpdesk OTOBO. Feature add-ons developed for customers that might be interesting for the community will be integrated into OTOBO standard. We're confident that this way all of us will profit.

With OTOBO we want to provide an open source ticket system with strong functionality AND a great look at last.

And build a strong community again.

»We love what we do and burn for making OTOBO a little better every day.«

For the redesign of OTOBO we called in reinforcements. The UI/UX experts of Munich design and brand agency SANMIGUEL are our partners for all things design and graphical conceptions. In a first step they completely redesigned the customer portal. And thus built the foundation for the good code to show a nice face to the outside.

What clients say about Rother OSS

»Rother OSS have provided very professional and easy support during our migration. We moved from one system to the other with virtually no downtime, and along the way even got a number of tips for improvement. Very rarely does a software migration project go so well.«

DBFZ Deutsches Biomasseforschungszentrum gemeinnützige GmbH Robert Gladewitz, IT

„We have known and appreciated Rother OSS for long years as competent and cooperative partner for all things OTRS. They provide their OTRS know-how in a targeted manner and at competitive rates. And even though the organisation's size is moderate, we reliably get instant help whenever it is needed urgently.“

Rother OSS - die Menschen hinter OTOBO 2

BERNINA International AG Markus Gretler / Manager After Sales Service

„Friendly, solution-oriented, competent and practical - that's what comes to my mind when I think of the service and support Rother OSS are providing. We have been cooperating with the team for many years now, and it is a pleasure.“

Rother OSS - die Menschen hinter OTOBO 3

Education Department - Canton of St. GallenMarco Thomann / Head of Informatics Cluster III

„With Rother OSS help is only a call away. Whenever we have change requests, problems or further enquiries, we get fast support. Short-time configuration changes are carried out in a trice and explained as well. Thus, we always have full control over our OTRS and can perfom smaller changes ourself.“

Rother OSS - die Menschen hinter OTOBO 4

ECOVIS BayLa-Union GmbH tax consultancyM. W. / IT system administrator

»We wanted to update our OTRS 3.0.10 to a current version. At OTRS they told us this would not be possible. Rother OSS updated and migrated our system over a weekend – remotely. All data are still available and OTOBO is productive already. Rother OSS was quick and uncomplicated in supporting us. We will be happy to keep up this cooperation.«

inixmedia GmbH Marketing & MedienberatungTim Kühnel

„The staff at Rother OSS have great technical expertise, and they are quick and flexible in putting customer requirements into practice. Whenever help is needed urgently they help pragmatically – if needs be even outside agreed service windows. The team is always helpful, friendly and uncomplicated“

Rother OSS - die Menschen hinter OTOBO 6

St.Gallen University of Teacher EducationICT Servicedesk

What you can expect from us

Close relationship - individual service

We see ourselves as a service company in the best meaning. We rely on close collaboration, personal relationships, a partnership of equals and unbureaucratic processes.
Unsere Kunden kennen wir persönlich, viele bereits seit langen Jahren. Weil wir wissen, was ihnen wichtig ist, können wir sie unbürokratisch, schnell und effizient bei der Umsetzung ihrer Anliegen unterstützen.

Experienced experts

OTRS, ((OTRS)) Community Edition and now OTOBO have been our daily business for the last 17+ years.
Over the years we have gained profound experience with the ticket system and various deployment scenarios, but also with open source software, web servers, databases, LDAP and ITIL. Your advantage: We're not just experts for OTOBO but have a comprehensive view of the bigger picture.

Open Source Spirit

Over the years we have built quite a comprehensive portolio of business functions and feature add-ons making ((OTRS)) Community Edition enterprise-ready. Rother OSS support customers have been getting them free of charge all along.

With OTOBO we take it one step further and make most feature add-ons part of the standard.

INTERESTED?
We look forward to hearing from you.

Grit Rother
Project Management & Sales

+49 (0)9427 / 68 39 000
+41 (0)71 552 08 80

Rother OSS

Meet the team behind OTOBO

Story

Our roots: OTRS

OTRS specialist of the first hour

OTRS services with Open Source Focus

Own fork based on ((OTRS)) Community Edition

The future: OTOBO

Open source ticket system OTOBO

Tried and tested foundation – promising additions

Business concept

With OTOBO we want to provide an open source ticket system with strong functionality AND a great look at last.

And build a strong community again.

»We love what we do and burn for making OTOBO a little better every day.«

What clients say about Rother OSS

What you can expect from us

Close relationship - individual service

Experienced experts

Open Source Spirit

Rother OSS

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