OTOBO Services

Business Services from the makers of OTOBO

Individual. Personal. To the point.

Planning to implement a helpdesk system but no idea which one suits your needs?
Looking for a competent partner, knowing OTOBO inside out and with years of experience in ticketing and ITSM?
You want to stay independet, keep your data on-premises and are not at all keen on extra costs?

Rother OSS is your partner for evaluating, implementing and running OTOBO. We have more than 15 years experience with OTRS and all things ticketing. We made OTOBO, so we know everything about it. We are a family-run company, and provide a very flexible, personal service.

Be sure to put your project to work optimally right from the start, and take full advantage of all the benefits OTOBO provides. Save time, money and your nerves. Increase productivity and make your team and customers happy.

OTOBO Consulting

Let's create ideal conditions for your users

In workshops on

Evaluation and conception (designing your perfect system)
Installation and configuration (adapt the standard to your needs)
Migration and Upgrade
Review and Performance Tuning (making sure you take full advantage)

At your place of business or online.

OTOBO Trainings

Helping your team take full advantage of OTOBO

Individual trainings, tailored to your system and organisation, provide your team and administrators with all they need to know to efficiently work with your new helpdesk.

Once they know best practice worksflows and shortcuts, they have a solid base for efficient work without detours and unneccessary hassle. Best conditions for a motivated team - and happy customers!

OTOBO Support and Hosting

Giving you freedom for other things

Personal contact instead of anonymous hotline
Get pragmatic help when you need it - quickly and to the point
And competent advice in your day-to-day

We take care of running your complete system, too. On a server of your choice in a German data centre. GDPR-compliant, transparent, secure.

OTOBO Support OTOBO Hosting

Feature Add-ons

Flexible. Highly effective. Future-proof.

Feature Add-ons help you tailor your Open Source ticket system perfectly to your needs and draw on its full potential.

Individual features that provide practical added value. Built in a way that guarantees you will still enjoy them after the next upgrade. From the makers of OTOBO.